- Report: #1514142
Complaint Review: Groupon -
Reported By:
HilDil -
Sarasota, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Groupon
United States
Web:
www.Groupon.com
Categories:
Business Rating:
(0)
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Groupon Took 84.99 from my account on transaction I never made or authorized
I was playing a videogame on my phone when I got a notification that Groupon had charged me for two items (a cleaning service and print on demand canvas...neither of which I ordered or desired.) I had not even been on the Groupon site since the day before. I immediately contacted Groupon and got the usual robotic overseas unintelligent runaround suggesting I had inadvertently made this purchase, despite me repeating that I hadn't even been on the site and didn't want either item.
I attempted to get a refund through self service on the bigger item, the cleaning offer, but it became 70 dollars of "Groupon Bucks." I want the CASH that was STOLEN from my account. At this point, I want NOTHING to do with Groupon now or ever. Although I will be forced to use the Groupon Bucks just to be done with this stupid situation. I didn't get help with Paypal either, the payment service, just uncaring unprofessional individuals and responses letting me know that I am supposed to lie down and take it without any lube. This is the ultimate ripoff.
We aren't talking about a BAD groupon...we are talking about groupon pulling money out of my account for NOTHING I ordered...aka THEFT and FRAUD. Not only that, all the Groupon reps I dealt with repeated how common it was for people to "accidentally order things" with the mobile app installed on their phone. Oh, so this is a well known issue...and aren't they just laughing all the way to the bank! WARNING: REMOVE THE GROUPON APP FROM YOUR PHONE OR YOU WILL BE RIPPED OFF TOO AND THEN LAUGHED AT BY THEIR EXTREMELY WORTHLESS CUSTOMER SERVICE.
I am tempted to alert those TV news station consumer advocates and the attorney general...this is CLASS ACTION material here. If any lawyers are reading this, yes, I'd be interested in making a case against these idiots.
