Complaint Review: Holiday Inn - Orlando florida

We are contacting corporate Holiday Inn as a way to bring some things to light that are causing more than a few raised eyebrows and stress for owners at their resorts.

We initially made a purchase after a grueling five-hour meeting where it was obvious we were not leaving unless we ‘made a deal’. We made a deal after emphatically saying no to the hounding managers and salesmen only because we felt it was our only choice. We have made our best efforts to use the ownership and remain in good standing.

We were not aware of the maintenance fees as they were never mentioned and that first bill was shocking. Of course, when we inquired about it, we were told WE must have misunderstood and that we should have covered that information in our contract. 

Like we mentioned, we have done our best to use the ownership since there was no way out of owning it. No matter how far in advance we call to book a reservation there is always a problem which causes us to compromise or simply not use it at all.

During our every vacation we have been met with issues beginning at check-in which causes so much stress and feelings of not even wanting to use Holiday Inn. We wait long periods to check-in and then are told we have to go to another desk after hours of travel to get the parking pass. We then have to fight with these people to simply get the parking pass and go to our room. The amount of rude behavior and abrupt reactions when we say NO, we are not attending a presentation, is ridiculous and should be recorded and watched by millions on social media.

It often will take 20 minutes or more to convince these front desk salesmen to give you the parking pass and that you are not attending the “update”. It isn’t an update of information it is a sales meeting where they simply are interested in getting more money and wasting your time. 

On top of this very stressful problem that Holiday Inn obviously promotes, we do not have to attend the meeting as we have already paid for the room and time. We stated we were not attending and finally get the parking pass. We also ask not to be disturbed regarding the meetings. We go to our room to relax and begin our vacation. EVERY TIME, regardless of our request for DO NOT DISTURB, we receive a call to the room at 6 AM. Its not a wake-up call or a call because there is an emergency, no, its a call from the front desk about the meeting we stated less than 8 hours ago we were NOT attending. We ask again NOT TO BE DISTURBED. A few hours later before breakfast has even become a reality there is a knock at the door. Again, it’s not housekeeping, it’s not an emergency, it’s a front desk salesman putting his foot in the door insisting we go with him downstairs for a meeting!

This problem needs to be fixed! Furthermore, during our stay at Oak n Spruce we were astonished at the condition of the unit we stayed in. The furniture was filthy and showed visbile stains and tears. The shower and tub would not drain water and you had to stand in ankle deep water while trying to take a very quick shower. The floors had large cracks and soft spots and the rooms were not insulated well for sound as we made several calls to the front desk about the room and the noise above us. Nothing was done, nothing was fixed, we were just ignored. 

The maintenance fees continue to rise each year and we continue to become more and more stressed with the idea of being harassed during a vacation rather than getting to RELAX.

Since bringing all of this to corporate's attention, we have heard nothing nor have we been contacted. The only calls we receive are to ask for payments or making reservations for $25. We are continually ignored.