Complaint Review: Lemon Squad - Seattle Washington

3/13/2023

I purchased a Lemon Squad Vintage Car Pre-Purchase inspection report based upon the advertised service of fastest reporting turnaround in the industry and the advertised service of average turnaround time of two business days after the inspection was completed.  The service was purchased on Saturday, February 25th 2023 for $299.00.  The inspection was completed on Thursday, March 2nd 2023.  As of today, 3/13/23, the report has still has not been published.

I contacted Lemon Squad via their messaging system requesting a status update for the report on:

3/6/23

3/7/23

3/8/23

3/8/23

3/9/23

Each time, I received an answer of, “Your report is being reviewed and will be published soon.  Watch your emails for an update.”

It wasn’t until my second inquiry on 3/9/23 in which the chat agent said that they would have someone review the report right away.

On 3/10/23 when I inquired, the chat agent said they would have someone review right now.  I informed them if I did not have the report by tomorrow, 3/10/23 that I would like to cancel the order.

Today has been 7 business days since the technician completed his inspection and I still do not have a report.

I would like the fee of $299.00 refunded.

-------- Original message --------

From: Lemon Squad Messenger <[email protected]>

Date: 3/2/23 8:29 AM (GMT-05:00)

To: [email protected]

Subject: ETA Changed: Order 542436

Hi, Matt!

You have a new message from Lemon Squad.

ETA Changed: Order 542436

Appointment has been changed to 03/02 on Order 542436

Reason Changed: Technician changed appointment ETA. Details: Inspection is complete and the tech is working on finishing the upload today.

 Login to your account at Lemon Squad for more!

Go To LemonSquad.com

Do not reply to this message; the reply address is not monitored. Please login and use the chat system during business hours if you need to contact us.

This email was sent to [email protected] because you have an active account with Lemon Squad .

-------- Original message --------

From: Lemon Squad Messenger <[email protected]>

Date: 2/25/23 9:56 AM (GMT-05:00)

To: [email protected]

Subject: Your Order was Placed Successfully! Confirmation No. 542436

Hi, Matt Scott!

Thank you for using Lemon Squad! Your Order was Placed Successfully! Confirmation No. 542436

Thank you for placing an order with Lemon Squad, your expert used auto inspectors!

We'll update you as soon as we have an estimated inspection time. There's no need to contact us.

Please find the attached receipt and save it for your records. Your receipt is also available by logging into the customer dashboard and viewing "Order Details".

Login to LemonSquad.com and check the status of your order, order add-ons, and view your report when it is complete. Orders are updated in real time. If you have questions about your order, be sure to check the FAQs page first, they often have all the answers you need. But, if you find that you have specific questions about your order, you may send a question from your account.

Please review the Terms and Conditions very carefully. By placing this order, you have agreed to these terms.