- Report: #1518692
Complaint Review: Lensabl - los angles CA
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Lensabl
1385 Westwood Blvd 2nd Floor los angles, 90024 CA, United States
Phone:
1-800-984-5367
Web:
https://www.lensabl.com/choose-my-lenses?gclid=CjwKCAjw7cGUBhA9EiwArBAvokHEUGiKaewl7CQHsNAZ4weUoTxQG
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Lensabl Made two faulty pair of prescription lenses los angles CA
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I sent in a pair of sunglasses for the company to put in prescription lenses on 3/19/2022. The order was delayed and I did not receive the glasses until 4/14/2022. The glasses came with a defect in one of the lenses. The company website claims the glasses go through a full inspection before they are sent out. This obviously did not happen.
I contacted the company right away and asked for a refund. I was told they do not issue refunds and I would have to send the glasses back for a redo. I sent the glasses back on 5/3/2022. I did not hear from them and I had to contact them and was told they are still in the redo process.
Being this has gone on for over two months I again asked for a refund since they originally sent the glasses out without inspection and I was denied a refund again. The redo came on 5/4 and they were flawed worse than the first pair. I sent them proof and they still refused my refund. They told me to send them back for a third attempt.
I want a refund to spend my hard-earned money on a more reliable and honest company.
