- Report: #1496567
Complaint Review: Lowes Home Improvement Store - Prescott AZ - Prescott Arizona
-
Author Confirmed
Why?
Lowes Home Improvement Store - Prescott AZ
2300 East State Route 69 Prescott, 86301 Arizona, United States
Phone:
(928) 541-8640
Web:
www.lowes.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lowes Home Improvement Store - Prescott, AZ Fraud - Won't deliver an order I paid for & ignores my phone calls Prescott Arizona
On June 10, 2020, I ordered a storage shed, lumber and other items at the Prescott Lowes store and paid $1,104.44. I also paid a $79.00 delivery charge because I could not drive into Prescott to pick the order up at the time, but all items were listed as being in stock.
About June 11,2020, I received an emil receipt stating that my order would be delivered on June 14, 2020 between 8:00 am and 8:00 pm. Later, the delivery time was changed to 10:00 am to 10:00 pm the same day. My wife and I waited but no delivery took place. During the day, I tried calling the delivery service desk at the Prescott Lowes but no one would answer the phone.
The next day I called the store and complained to the customer service desk. The lady at the service desk consulted with a manager named Jennifer. Manager Jennifer said that they Lowes would deliver my order on Thursday the 18th and they would call me that day. However, no one ever showed up and my order of $1,100.00 has not been delivered. They never called me so I tried calling the delivery desk and customer service but no one will answer my calls.
It is currently June 19, 2020 and I am still waiting on delivery of an $1,100.00 order that was supposed to be delivered on the 14th and 18th. No one at Lowes will call me or accept my phone calls so I have reason to believe that the Prescott Lowes store is trying to defraud me out of $1,100.00 because have not delivered my order and they are ignoring my phone calls.
