- Report: #1511415
Complaint Review: Mediacom -
Reported By:
Ssopus -
Abingdon, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Mediacom
United States
Web:
N/A
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Mediacom Unable to provide service that is paid for
By far, the worst experience with a service provider I have seen. Let's start with the service itself. It's suppose to be 50mbs download speed. Through many speed tests through several sites the most I could get was 14mbs and averaged around 9mbs. I'm using the latest docsis modem. This is all contingent that I can even connect.
The service drops connection at least 15-20 times a day requiring a modem reset and half the time still won't reconnect even with a reset. I've tried to connect directly to the line coming off the street (main feed) bypassing house is irony and still the same. The service is nearly 50% downtime. I've never asked for credit just wanted the service to work as promised. Never has from day one with being a three year customer.
Now let's talk about the customer service...there isn't any. Trying to solve anything over the phone will take several hours of your day. The auto text system (molli) will almost always tell you it doesn't see any trouble I'm my area but yet tells me my modem is offline and then gives me an agent. (Keep in mind when you call in regarding the same issue the recording will tell you there is an issue in your area even though the molli and the text agent will tell you there is no issue in your area. I think they just tell you ou whatever you get you off the call). Agent after agent disconnect when they are unable to assist you (I have many text conversations and recorded calls as proof of this) causing you a o call back over and over never solving anything...and if you are lucky enough to get someone to setup an appt for a tech within hours the service starts working aging and they send you a text asking if you want to cancel the our appt because the service is now working. And if you cancel the appt within the hour the service stops working again. Vicious cycle and they never solve anything. I suspect they try to add to many customers off of a particular node and are unable to provide the service because of inadequate equipment.
Summary....terrible service only topped with even worse customer service. If you have another option in your area I highly advise using anyone but Mediacom. It will same you tremendous headache and stress.
