- Report: #1521030
Complaint Review: Montefortuna Cigars -
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Author Confirmed
Why?
Montefortuna Cigars
Unit 1202 Delta House; 3 On Yiu Street Hong Kong
Web:
montefortunacigars.com
Categories:
Business Rating:
(1)
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Montefortuna Cigars Cigars were stale
Placed an online order on 8/15. Of course, they charge my credit card within 24 hours.
RED FLAG#1
They didn't ship it for a week.
Details: Ordered a box of Montecristos and 3 packs of 5 Jose L. Piedra cigars. When the order arrived, I opened the packs of the Piedras and they were hard and stale. Have been ordering for 25 years and have had shipment delays for up to a month. Never have I received product so stale.
They suggested I put them in my humidor and wait. I ordered these because I know these two brands are usually smokable immediately. I wanted a credit on my account for the stale cigars and they would only give me 25% of what I paid in store credit.
Then they suggested I return them. Well, the cardboard packs were no good so I offered to send them back in the Montecristo box to protect them. I requested that they issue a call tag or send postage. They refused. Should have known better because...
RED FLAG#2
It's a Chinese company. This is what they excel in; screwing over their customers. So, If you like your cigars hard and stale, Montefortuna is the place for you.
