- Report: #1491960
Complaint Review: Neato Robotics - Newark California
Reported By:
Mark James -
Saint Petersburg, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Neato Robotics
8100 Jarvis Avenue Newark, 94560 California, United States
Phone:
1 (510) 795-1351
Web:
https://neatorobotics.com/
Categories:
Business Rating:
(0)
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Neato Robotics Neato Equipment Neato Vacuums Company refuses to honor warranty Newark California
We bought a Neato Robotic Vacuum, Model D3 and it began having issues after a software update. It started randomly skipping rooms during the cleaning cycle. I returned the robot to Neato for warranty repair. They returned the robot about 2 weeks later saying it had been repaired, but the issue was not resolved. It was still randomly skipping rooms and areas throughout the house. Neato replaced the bad robot with a new D3.
Now here we are less than a year later, and once again after a software update, the new robot is doing the same exact thing.....randomly skipping rooms and areas.
Neato refuses to stand by the manufacturers warranty and insists I will have to pay for repairs.
