• Report:  #1520975

Complaint Review: Newegg - Chatsworth California

Reported By:

21807 Plummer Street Chatsworth, 91311 California, United States
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On 8/22/2022, I ordered a refurbished Apple iMac system which stated it was a 2020 manufactured system, to the best of my information.  I received on 8/30/2022 an Apple iMac system, (mfgrd in 2014).  

While setting up my system, I found it to be defective in that it took 2:15 minutes to see the login screen.  (An Apple logo should appear in less than 5 seconds).  It was meant to replace my Apple iMac, Late 2013 system.  

After discovering that this system was not what I ordered and defective as well, I sought to return it for a refund of my purchase price!  Later on 09/01/2022, I received a reply from Betty Springfield, Manager of Customer Service for Newegg that I could return the system (at my expense) and they would issue a refund.

I wrote back that since it was a defective system, Newegg should pay for a return shipment and refund my money that I paid for the system.  Betty Springfield still insists that I pay shipping back on the defective system!

 I stated that I would report the issue to my State Attorney's office in my state if Newegg did not provide instructions for the return at their shipping cost and refund my purchase price before 8/12/2022!

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