- Report: #840849
Complaint Review: Pivotal Payments - melville New york
Reported By:
moon -
Santa Rosa, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pivotal Payments
200 Broadhollow Rd Suite 207 melville, New york, United States of America
Phone:
18774627486
Web:
www.pivotalpayments.com
Categories:
Business Rating:
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Pivotal Payments TAlk about RIP OFF Internet
Called the company due to high monthly charges.
A little history:
Started with small company which was bought out by Pivotal which I did not contract with. Filled out all the paperwork required by new laws with the new company, Pivotal.
I called due to the monthly charges with are almost double what they used to be. I don't use the account very often so I called about canceling. I get transferred to an account specialist who informs me that I am under contract until May and if I cancel before May I will have a $400.00 cancelation fee. I say fine I will not cancel before my contract is up. DO NOT CANCEL ME. She says are you going to use the account anytime between now and May. I say no. The account is used for workshops and there are no workshops scheduled. So the answer is no.
Thepivotal employee says then I am gong to cancel your account and you will have to pay the fee. I say again NO do not cancel my account. She then informs me I have to give them sixty days notice so I say I will give you sixty days notice. BUT DO NOT CANCEL ACCOUNT UNTIL I GIVE THAT SIXTY DAYS NOTICE.
Again the pivotal employee says I am canceling your account today and charging you a $400.00 dollar cancellation fee. Again I say DO NOT CLOSE THE ACCOUNT. I do not have $400.00 so therefore do not close the account.
Again the assistant says she is closing the account is it not her problem.
I repeatedly told Pivotal not to close the account and that I would be giving them sixty days notice.
Talk about a rip off!!!!!
