Complaint Review: Pivotal Payments - Montreal Quebec

In response to the people from St. Catherines, Ontario, I too was led down the garden path by their Sales Rep's constant calls.  Initially, I told him I would have nothing to do with them UNLESS they got a mobile unit.  To which they did, 6 months down the path, so I gave him the opportunity to quote me on how much they could save me.  

He was great up until I signed, then he completely disappeared off the face of the earth.  He had answered all my questions about the extra card fees for all the various types of cards in the world but he never mentioned that there would be extra charges due to the fact that they were going to be treating my 3 machines as 3 separate accounts!  AND that there were minimum fees that would be due on each machine because they expected each machine to produce certain levels of income from the cards.

I didn't find out until I got my statements at the end of the first month, that the real reason my machines would NOT bundle into one batch at the end of my business day.... I had called them the first time I went to complete a batch but the people on the Help Line told me that they were unable to process my machines this way, that they 'couldn't' perform this function.  The couldn't because they wouldn't - due to the fact that they were going to be scamming me for an extra 2 accounts!

So now, quite enraged, I called again.  Now it was too late to get out of the contract and it would cost me $20,000. or more to get out of my 5 year contract.  I asked to speak to a Manager...they said none were available.  I asked them to transfer me to another department....they said that a Manager would just tell me the same thing that they were....and that I should tone it down if I wanted to keep talking to them.  I asked them to give me a Manager's telephone number and they wouldn't.

 Another 6 months go by and I've had lots of dropped transactions, replaced the Mobile Unit twice and then was charged an extra $1500.00 for a Mobile Unit that was not returned.  I called them about the fee and they told me that I hadn't returned it.  I agreed.  It was still in my office because altho they had included the return mailer, they had forgotten to advise Fedex to come & pick it up.  I called Fedex and they refused to come & pick it up because 1) I had no account with them and 2) they don't normally come to Merritt unless they have a delivery.  Fedex advised me to send it back to Pivotal via Canada Post and then get the money back from them after they received it. I have found that the Help Line Staff was generall all French and hard to understand.  This has created many delays in solving problems.  
When there is an error in their deposits to my bank, they insist on me sending them copies of my Statements - 1 week prior to the error or missing deposit AND 1 week after - so they can see that I'm not making it up.  This is rediculous & very time consuming.

So if you are thinking about using this company, be on your guard.  They don't save you a nickel in fact they cost you more.........and I haven't even mentioned anything about the LFG fees....that's another story.