Complaint Review: Primal Health Labs - Allen Texas

After listening to a VERY long and involved online video dialog regarding the terrible way doctors are dispensing blood pressure medication, a purported doctor (Dr. Marlene Merritt) claimed that her book would prove that these medications (from regular doctors) were actually doing harm and that her method of treating blood pressure was better and safer.

According to her, this video dialog couldn't give me all the pertinent information (although the time it took was sufficient to fill at least ONE book) so that it would be necessary to purchase her book in order to find out the real truth and what I could do to solve my blood pressure problem. Along with this book, I was supposed to also get two other books about supplements and foods to eat/diet.

Finally I was told the price.  Considering that my doctor-prescribed blood pressure medication had already been recalled twice because of cancer-causing ingredients and the fact that I have been unable to obtain my original NON-generic prescription, I thought it wouldn't hurt to get more information.  If it would help at all, the cost would be worth it.

Then the infomercial (as I began to regard it) continued with how Dr. Marlene's "herbal supplements" had helped so many people and talked about how many testimonials from satisfied patients/customers were available.  I decided to get the "completely safe" herbal supplements along with my order at an additional price.  These supplements were to be completely refundable if they did not work after 60 days.

When the order arrived, I was surprised that there was only the one book included.  I went back online and discovered that I had to "download" the other books.  For some reason they wouldn't print so I had no "hard copy" to leaf through or study.  Then about a month later, I received a bill on my credit card statement from this company for $9.99 but I hadn't ordered anything else.

 I also hadn't received my "free gift" that was promised in the literature that accompanied my supplement order.  I called the company at the number given on the flyer that came with my supplement order.  I questioned the additional credit card charge of $9.99 and was told that was for the subscription to the meal plans.  

I told them to cancel it.  I asked about my "free" gift and was told I'd be e-mailed a special code to e-mail back to them.  Well, the gift was supposed to be a booklet of "Snack & Dessert Recipes" which also had to be "downloaded."  I didn't bother.  I also told the customer representative that the one supplement caused diarreah and that I wanted to return it.  She said, "oh, that's too bad" and continued to talk about how to get the free gift.

 When the call was finished, I realized she hadn't given me any instructions for returning the unused portion of the supplement or how to get my money back.  I probably could have pursued it further but decided my time was worth more than the hassle of calling back again and requesting a refund.  I realize that this is how these companies get away without honoring their promises and for that I am to blame.

 However, the whole experience left a bad taste in my mouth for this company.  If I had not read the other report about how they had scammed another person, I probably would have let it go by and figured I should have remembered the age-old caveat: "Buyer Beware!"  However, reading how another customer was treated made me decide to share my own experiences with PrimalLabs.