- Report: #1521734
Complaint Review: The real real - NY
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Author Not Confirmed
Why?
The real real
NY, United States
Web:
www.therealreal.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
The real real Real real is a scam company. They promised me that my merchandise was going to be returned to me as I did not like the pricing they set for it. They apologize but refuse to pay the fair price for it. This company is full of scam and lies NY
Real real is a scam company. They promised me that my merchandise was going to be returned to me as I did not like the pricing they set for it. After clearly confirming that it will be sent it back to me, and verifying my address several times they went on to selling it without my consent.
Now, they are offering me a fraction of what the price was with their site-credit as a curtesy for their mistake. For a month they made me wait and talk to several people who gave information and assurance that they are indeed returning my item. T
oday I spoke to two people. First assistant told me it was never being sent back to me and it has been sold. Furthermore, he told me they had increased the price and my percentage was now way more so I should be happy. He said the previous assistant gave me wrong information and he is sorry but he can’t do anything about it.
When I requested to speak to a supervisor, it was even more pathetic. She told me the information about the price increase was not accurate information. She said it was once again a miscommunication, and I will be sent a check in the amount I initially declined to begin with. They keep offering me site credit for their lies.
According to them all the lies and deceptions were miscommunication from their end. They apologize but refuse to pay the fair price for it. This company is full of scam and lies. And this is their standard procedure of business.
