Complaint Review: RVRent.net - Vista California

 Both Meaghann Ibba and her father Mike Cobb held a contract with me that started in May 2019 to Rent out my RV through RV Rent California / RVRent.net. From what I’ve gather, Meaghann bought the contract from her father in November 2019 and Meaghann held the contract until December 2020. This is a complaint for overcharging my account multiple times, abusive damages to my RV and multiple breaches of contract. I signed a contract allowing Mike Cobb / Meaghann Ibba to rent my RV out and we would split the profit 50/50. It’s not 50/50. They take so many fees and deduct from what they owe you to the point it’s more like an 80/20 split benefiting the company first and you get what’s left...

During the first 6 months a renter had broken my shower floor. Mike neglected to tell me this and it wasn’t until someone who viewed the RV as a potential buyer was I informed of the damages. Mike downplayed the damage calling it a crack that they had repaired and the individual was overreacting and looking for a price reduction. The truth is the crack was actually an entire bottom corner of the shower had broken out. Instead of replacing the floor they decided the hole only needed taped over it and then used caulk similar to a bandaid. This is obviously not a benefit to anyone other than their pocketbooks. I didn’t see the extent of this damage until I finally took back my RV in December 2020. I had asked for photos on multiple occasions and those requests were ignored. Meaghann and Mike have completely disregarded this damage and act as if it’s not their issue. Inside their contract they say they may profit from repairs they charge renters but gave me no detail on what they did or didn’t charge the renter who destroyed the shower floor. I have quotes between $1000-$2000 to properly repair this.

The potential buyer also pointed out the carpet had been ruined and the cabinet doors were falling off. I brought these concerns to Mike and Meaghann and again they take zero responsibility. The buyer did not purchase my RV at that time in May 2020. The next issue arose with my mirrored doors in the bedroom. These doors went missing completely, to my knowledge, in July 2020. I had received photos of my RV while it was receiving repairs and noticed the doors were completely missing. I asked Meaghann about this and she said that they should be there and would fix them right away and added that the doors were in her shop. 4 months go by reminding her multiple times to fix them and she never did.

I sent Meaghann a 30 day repair list in August 2020, as the contract states I should, both by mail and email and reminders along the way as those 30 days passed with zero progress. The requests I made were completely ignored for months, even after she did acknowledge receiving this list. The damages are in excess of $4,000 and I have sent offers to settle and these were ignored as well. As for the overcharges, I had my brake pads serviced. While it was at the brake shop they did service on my generator. I paid the brake company $125 separately for that service.

2 weeks later Meaghann deducts $190 from my account for generator services. This proves they make up deductions every chance along the way. Another instance was when they deducted $515 from my account for a wax service. I had never heard of nor asked for this. It’s just another method of taking money from my account. Meaghann offers services to make things right and then changes her mind if you complain and then their nice gesture turns into a charge/deduction if you upset her. Extremely petty and unprofessional! I finally took my RV back in December 2020. This only happened after I was forced to sign a release as my RV was being held hostage. They wouldn’t allow me to take my RV unless their release form was signed. After seeing my 30 day repair list had been completely ignored, I asked them to pay for the damages, missing fuels, mirrored doors, shower floor and to refund the overcharges to my account.

I sent multiple emails and followed the contract precisely along the way. Meaghann has completely disregarded my attempts to settle this and continues to add to the long list of breaches to our contract. I am asking the BBB for assistance prior to reaching out to the Attorney General and further legal recourse. I am asking them to honor our contract, pay me in full for the damages to my RV and refunding the multiple overcharges made to my account.

×

1 / 1

2 / 1

❮ ❯