- Report: #1525317
Complaint Review: Samsung USA (Cell Phone Division -
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Author Confirmed
Why?
Samsung USA (Cell Phone Division
United States
Web:
https://www.samsung.com/us/support/contact/
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Samsung USA (Cell Phone Division Flip and Fold Cell Phones Are a Disaster and Not Meant to Last for Long!!!
A little over one year ago around X-mas time I purchased two (2) Samsung Galaxy Flip 3 5 G cell phones direct from Samsung for over $1,200.00 ea. Or approx.. $2,400.00.
These cell phones were very nice in that they flip to half the size and save space which is why I really wanted them.
The issue is that the screens on these phones simply DO NOT handle being opened and closed constantly and they eventually split at the fold after a very short time. Approx. six months of use is about the most you can get out of these screens before they begin to split at the fold.
I feel Samsung should’ve disclosed this issue and did a recall and replaced these phones when they discovered the issue.
I feel I was ripped off for almost $2,400.00 because I just recently replaced both phones with refurbished Samsung S21 Ultra’s.
If you try to contact Samsung they provide only a number answered by some foreignor who speaks poor English and there is no email addresses to send complaints to and you can only post your issues and concerns on a Samsung Community website.
No More Flip or Fold Cell Phones For Me.
A very dissatisfied customer of Samsung
