- Report: #1526691
Complaint Review: Samsung - Ridgefeild Park New Jersey
Reported By:
George -
Macon, Georgia (GA), United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung
85 challenger rd #6 th Ridgefeild Park, 07660 New Jersey, United States
Phone:
9736016000
Web:
https://www.samsung.com/us/support/contact/
Categories:
Business Rating:
(1)
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Samsung Samsung denied an injury claim from their product that caused a skin burn. Ridgefeild Park New Jersey
Report Attachments
I bought the Samsung Galaxy watch pro 5 from AT&T. After owning the watch for 30 days, I use my Galaxy profile watch to monitor my sleeping. The watch has to be put in sleep monitoring mode.
Never had a problem until this one particular night.
I woke up one morning at 4 AM To find my arm was itchy and sore. When I took the watch out my arms. I noticed there were blisters under the watch On My Skin. I contacted Samsung and they suggested that I take photos, send pictures of product information and take my statement as to what happened. Samsung then Suggested I send them the watch so they could do a test of the device. According to their engineers and lab techs, it was determined by them that it was just a Mild skin irritation and not caused by a burn. I disagreed with Samsung representatives and told them that if they look closely, they could see that the skin was actually burned. Samsung's team concluded that they would send me a check for $500 to compensate the cost of the watch and not to be compensated for any injuries occurred. If nothing's wrong with the watch then why not send it back to me instead of issuing a check for replacement of a new device. I feel I should be compensated for my injuries from Samsung
