- Report: #1493498
Complaint Review: Samsung -
Reported By:
Winston -
Las Vegas, Nevada, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Samsung
United States
Phone:
1-800-SAMSUNG
Web:
www.samsung.com
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Samsung sold me a defective phone (Galaxy A50) and refuse to repair it or honor the warranty!
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My Samsung Galaxy A50 phone broke after only a few months of use, and I cannot use the warranty because I bought it in Cambodia but I'm in Taiwan now. I don't get why Samsung phones are so defective. I thought Samsung was a quality brand? This problem has cost me many hours of lost time and frustration and data loss too!
At first, the battery kept overheating and shutting down, even though the battery wasn't hot at all, so it was a false temperature sensor reading. I tried to get it fixed in Taiwan at a repair shop but they couldn't fix it, the tech guy said the problem was in the CPU, not the battery. He made it worse, because when I got it back, the phone kept saying the internal temp was 194F even when it was very cool, and would shut down after 30 seconds, which is not even enough time to back up any data! Then it got even worse and now will not even power on or charge at all!
I never had phone problems like this before. Now my phone is busted and I can't do anything about it. Samsung told me I had to go back to Cambodia to fix it. But no one should have to fly abroad to fix a phone! They basically screwed me over. I contacted Samsung's Taiwan office and they told me to contact the Cambodian office. But there is no Cambodian office, it doesn't exist. The Samsung rep on the phone told me to go to www.samsung.com/co to reach the Cambodian office, but that site is for Colombia, not Cambodia!
What can I do now? I'm screwed with a broken phone due to Samsung's shoddy quality control and lost over 300 dollars on it. I took very good care of the phone, so it wasn't my fault. Samsung's excuse for not offering international warranty is that the parts for the phone are different in each country, but that doesn't hold water, and even if true, could easily be gotten around. It's not an excuse to refuse to honor a warranty! They can fix my phone if they really wanted to, I'm sure. They just won't because of their dumb "policy" which is unacceptable and illogical and makes no sense, and sounds like a lame copout.
Desired Outcome:
Obviously the solution would be for Samsung to fix my phone and stop making excuses. They can if they really wanted to. I'm sure if I was Bill Gates or the President of the US, they would fix it for me if I was VIP. It's all a matter of the will to do it. I'd like them to do what's right and order the Taiwan service center in my area to fix my phone, no excuses. Their CEO or headquarters in Korea or regional manager could issue the order if they wanted to, like a general giving orders to his officers. Either fix it or replace it or reimburse me for the cost of it. I prefer it to be fixed though, because there is data on it that was not backed up before it failed. So they should do whatever it takes to fix the phone, inc giving me VIP treatment if necessary. They could easily do so if they really wanted to. We all know that. They need to take responsibility for their manufacturing defects and shoddy quality control system. I'm gonna post this on the Ripoff Report website too. Hope they listen to reason.
More details are posted in my forum here:
http://www.happierabroad.com/forum/viewtopic.php?f=34&t=42135
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
All warranties are like this
#2Consumer Suggestion
Tue, March 31, 2020
Unfortunately, all companies' warranties are like this. If you buy a phone in one country, you typically cannot have it serviced in another. Samsung Taiwan is a different company than Samsung USA or Samsung in Korea.
If Samsung does not operate in Cambodia, then you don't have a valid warranty from them. The entity responsible for your warranty is the dealer you bought it from. Try contacting them and see what they say.
