- Report: #1517905
Complaint Review: Shop4Seats -
Reported By:
Kori -
Washington, Utah , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Shop4Seats
United States
Web:
Www.Shop4Seats.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Shop4Seats.com AVOID SHOP4SEATS.COM
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Hi all. Just wanted to share my experience with Shop4Seats.com so you don’t make the same mistake I did by using them. We ordered back in February and prior to ordering we called multiple times to find out how long until they shipped. They assured us many times it would take 4 weeks. It ended up taking 9 weeks, and we had to cancel two RV trips making us lose out on non refundable RV spaces (yes we gave ourselves wiggle room, just not 5 weeks worth).
When the furniture was delivered, we noticed the couch did not have the pull out drawer we paid $250 for. I called Shop4Seats and they told me they couldn’t see that on my receipt, so I happily forwarded them screeenshots of my receipt I had. They called us back and said that we called in and requested for the drawer to be removed (I absolutely did not ever do this— and if I did why was I not refunded then-makes no sense). So I told them to please send me the correct couch drawer I paid for… and they said it would take 22 weeks. Yes, 6 MONTHS!!!
I said okay fine, I’ll wait the 6 months but I am going to use the one you sent, until I get the new one since it was not my mistake and then when they drop it off they can take this one back. Nope, they wouldn’t even do that, they said they wouldn’t even start production until we shipped back the first couch. So now, I am stuck with a couch with no pull out drawer which I desperately needed for storage space.
Oh and to top it all off, their managers refused to speak with us, they forced their customer service reps to put us on hold when they go back and forth between the manager and us. Absolutely horrible! Save yourself the headache!
