- Report: #1511131
Complaint Review: Side By Side Sports - Escondito California
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Side By Side Sports
632 Aero Way Escondito, 92029 California, United States
Phone:
760-746-0600
Web:
www.sidebysidesports.com
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Side By Side Sports Escondito Powersports They owe me a $1500 refund. Escondito California
On Sunday April 4th I placed an order on their website for five tires for my side-by-side. Their order notification email said "ships in 2-3 business days." This wasn't soon enough for me. The next morning, I emailed them at [email protected] and called and left a message asking to cancel the order, and placed an order with another vendor who ships the same day.
At the END of the day (Monday) I get an email from them saying, "Sorry, can't cancel, they've already shipped." This was a lie (more on this in a bit). I wrote and explained to them that their invoice needs to properly state that stuff ships faster than 2-3 days. "Well, it shipped on the second day," they said (referring to Monday). Also BS. Weekends NEVER count when it comes to shipping. It took them another 24 hours to provide the tracking numbers and those numbers clearly showed their statement of "they already shipped" to be a lie, as they didn't ship until TUESDAY.
They further stated that if I returned them, I would have to eat the shipping and the distributor would charge me a 10% restocking fee and there was nothing they could do about that.
The tires arrived and I put them on Craigslist. After a couple of weeks of no sale, I contacted the distributor called WheelPros and told them what I went through with Side By Side Sports. The guy I spoke to (in email) sounded shocked and promised to get to the bottom of it and get me taken care of. Every day I would ping him and every day he'd promise he'd get to the bottom of it. This went on for a week and finally he went silent. WheelPros then stopped answering their emails as well.
I then contacted Fedex and had them come and pick up the tires and return them to the distributor.
About two weeks later I had my wife contact WheelPros and they confirmed they received the tires and credited back the seller (Side By Side Sports). She then started calling Side By Side Sports every day and leaving a message... they never returned her calls.
Finally, I emailed them and asked about my refund. No response. Several more emails. No response. Clearly, these guys are determined to keep my $1500. They won't answer their phone, they won't return phone messages and they won't return emails. I'm in the process of contacting the California department in charge of fraud and will go after them legally if needed.
2 Updates & Rebuttals
Robert
Mesa,Arizona,
United States
Do you read?
#2Author of original report
Thu, August 19, 2021
Did you even read everything I wrote? Clearly you didn't.
I clearly stated that I both CALLED and left and email to cancel. You missed that.
This ripoff report has little to do with shipping time. It has everything to do with getting a refund. You didn't address anything to do with that company never answering their phone, not returning phone messages, or returning emails. Instead you want to blame me for thinking stuff shipped too fast. At this point it's irrelevant.
To cover it again, THEY LIED about the product having already shipped. The tracking information clearly shows that it shipped a full day after they claimed that it had. They didn't want to cancel the order.
But again, that isn't even the point anymore. I returned the items. The distributor has accepted them and credited them, yet they refuse to refund my money or even contact me about this.
I'm pretty sure you work for Side By Side Sports, John. So if you do, how about REFUND MY MONEY like you're supposed to? Or do we need to go to court about it? How about answering my emails?
John
Takoma Park,United States
Your problem...
#3General Comment
Thu, August 19, 2021
...is that there was no fraud involved. "Ships in 2-3 business days" does NOT mean "we give you 2-3 days to change your mind before we ship." You are complaining because they filled your order more quickly than you expected. Meanwhile, if you got your order 5 days later you'll complain because they didn't ship fast enough. You're also complaining that the weekends "shouldn't count"- but again, if you were waiting for the shipment, you'd complain that the compay shouldn't be offering quick shipping if they didn't include weekends.
If you were really concerned about cancelling, you would not have sent an email, you would have phoned. And it's nobody's fault but yours that you made another order before being assured that your shipment would be cancelled. And because you were in such a ridiculous hurry that 2-3 days before shipping was not fast enough for you (because weekends shouldn't count, right?)
