Complaint Review: SmartProcure Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. SmartProcure founded in 2011 by government procurement professionals dedicated to help businesses sell more to the government as well as helping government agencies purchase more effectively. Their executive team has more than 35 years of experience in government procurement. SmartProcure works with tens of thousands of government agency &business clients & is 100% committed to customer satisfaction. - Deerfield Beach Florida

Special Update (4/1/2020):

Smart Procure is offering a series of free services to help business win government sales - to help them survive during the COVID-19 crisis. These are available at govsalesuniversity.com/covid19

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Ripoff Report REVIEW /Commitment to Customer Satisfaction

SmartProcure joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.



ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

SmartProcure approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to SmartProcure did just that.



SMARTPROCURE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" SmartProcure provides an online platform that grants businesses and government agencies access to a database of 300+ million purchase orders. Customers can navigate SmartProcure's database using a powerful and intuitive search engine and visualize results with a goal-driven dashboard, allowing them to pinpoint opportunities in a way that traditional data sources can't.

Along with it's SmartSearch product/service, SmartProcure offers other services such as SmartExport, SmartAgency, SmartPortal, and PO Financing.

Whether customers are interested in performing their own searches in the SmartProcure database, having results delivered to them, embedding the database into their own site or service, or financing a large order, SmartProcure will work w

ith it's customers to make sure the right service is delievered to the right customer.

All SmartProcure's services offer the assistant of the Client Services team, who are well trained in how to get the best data for your business or government agency.



WHY SMARTPROCURE IS BETTER THAN THEIR COMPETITORS

” SmartProcure's database contains hundreds-of-millions of purchasing records, issued by tens-of-thousands of governmental agencies at a local, state, and federal level, across all 50 states. There may be some decent free resources out there, but SmartProcure brings all this data into one, easy to use tool, providing even more data and better ways to discover it.





SMARTPROCURE - STATEMENTS FROM THE CEO AND FOUNDER

" SmartProcure's vision is to become the leading trusted information resource utilized by both government agencies and companies. SmartProcure aims to empower government agencies, assisting them in making the best informed purchasing decisions. And SmartProcure aims to help companies find more opportunies and win more government business.

SmartProcure's mission is to provide comprehensive, high-quality government purchasing data; powerful and easy-to-use analytic and reporting tools; and a nationwide information sharing platform to make government procurement easier and more efficient.

SmartProcure works to provide the best customer service possible and assist their customers to create a successful product experience.

At SmartProcure, Inc. we pride ourselves in using the highest quality PRODUCTS.

We work hard to ensure our customers get the most out of our products and services, providing a team of trained experts to help customers get the most useful data they possibly can.



ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, SmartProcure, Inc. is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at SmartProcure, Inc. and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give SmartProcure, Inc. a positive Rating. SmartProcure, Inc. made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.



STATED IMPROVEMENTS FROM SMARTPROCURE

Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. SmartProcure, Inc. is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

SmartProcure, Inc. is dedicated to customer satisfaction and has agreed to work with all their customers to ensure the overall experience with any of their services is positive and fair. SmartProcure, Inc. receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that SmartProcure, Inc. will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with SmartProcure, Inc., you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call SmartProcure, Inc. directly at (954) 420-9900.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with SmartProcure, Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SmartProcure meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Consumers can feel safe confident and secure when doing business with SmartProcure.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about SmartProcure's Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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ED Magedson: Founder, Ripoff Report

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