- Report: #1496818
Complaint Review: Sonos -
Reported By:
Eric -
Littleton, Colorado, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sonos
United States
Web:
https://www.sonos.com/en-us/home
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sonos Sonos Playbar
Dont buy Sonos products!!!! I have spent thousands of dollars with this company and the first time I called about a product failing they didnt even offer to look at the product. I bought a playbay in 2015 and have used it on and off. Recently the playbar completely failed. I called customer service and spent 2 hours to confirm that it did not work and then to be told that my only option was to buy a new one. They would offer my 30% off. WOW. That is a ripoff!!!!
I had just purchased my 8th peiece of sonos equipment weeks earlier and have been a loyal customer for 8 years and their best offer was to spend more money with them. They didn't offer to look at the speaker, to repair or even replace at cost. They offered me a deal that was slightly better than what I could find on my own. I think sonos should advertise that you can only expect about 5 years out of their gear...I wonder if people would spend the money with them if they know that was the case.
1 Updates & Rebuttals
coast
United StatesThey Made You an Amicable Offer
#2Consumer Comment
Tue, June 30, 2020
Your complaint is that they would not offer free service on an out-of-warranty product. That isn’t a rip-off.
The 30% discount offer was more than fair. Enjoy the music.
