- Report: #1479734
Complaint Review: Telplex Communications - Encino California
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Telplex Communications
16830 Ventura Blvd. Encino, 91436 California, United States
Phone:
8884792770
Web:
www.telplex.com
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Telplex Communications impersonated AT&T and slammed my phone lines - Encino California
Telplex cold-called me claiming that they were contracted by AT&T and that I was required to let them do maintenance on my phone lines in order to keep my service with AT&T. They called many times and were very insistent. The process was extremely unprofessional but I complied because I wanted the calls to stop and my AT&T service to remain uninterrupted. A Telplex rep pressured me into filing a "work order" via their website while claiming the entire time to be an AT&T representative (at no point was this "work order" represented as a "contract").
I did not realize my lines had been slammed until I received a past-due bill for $336.20 (now $504.59). This bill was non-itemized so I didn't even know what I was being charged for. No previous bills had arrived. When I called to dispute the bill, the first Telplex rep hung up on me and the second rep continued to claim they were contracted by AT&T to handle AT&T's "billing and customer service". Subsequent representatives have laughed at me, mocked me and even called me back after I hung up. None of these people have identified themselves by name. They continue to insist that they ARE AT&T and refuse to cancel my account.
During the process of having my phone service changed back to AT&T I learned that my AT&T account was now in the name of Keith Nussbaum, the CEO of Telplex. Nowhere on the "work order"/"contract" did it say that I was consenting to transfer my phone lines into his name. Additionally, the contract does NOT state that I consent to paying a higher rate than what I was paying with AT&T.
This company lies and manipulates people into switching their phone service and then continues to lie by claiming that I knew all along what was happening. They continue to be uncooperative and continue to refuse to waive my balance and cancel my account. This incident has cost me many, many hours on the phone and has necessitated visits by three separate AT&T technicians over a period of weeks.
