- Report: #1492215
Complaint Review: Therapypet - La Jolla California
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Author Not Confirmed
Why?
Therapypet
888 prospect st. Suite 200 La Jolla, 92037 California, United States
Phone:
(831) 264-1693
Web:
Www.therapypet.org
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Therapypet Therapypet.org Advertised a letter from a certified credentialed therapist that would cover housing and travel for my pet as a ESA pet. Within 5 mins of submitting I called and told them to cancel after realizing they aren’t legitimate they refused and said I would get a 50% refund which they are now denying. They keep lying and emailing me to purchaser another letter as the original one doesn’t cover both even though I paid. It is NOT a proper authentic credentialed therapist or company La Jolla California
I paid $200 for a letter of a credentialed therapist for my pet as I was going on a trip and lost my other one from my doctor. After paying I noticed they lied about what I would receive as they immediately sent me an email stating I needed to pay more money for it to include housing and flight covering my pet.
i called the number within minutes of submitting and the rep with a foreign accent said no refunds I explained that I paid extra to have both services and he said it would all be in one letter and I asked why I'm being asked for more money? I said I wanted to cancel and he refused. This was 0838. 8 mins after submission?
the rep then said I would get 50% refund I waited and nothing. Then after emailing they asked for proof I responded and they are now refusing to do what was promised.
They are frauds and have stolen my money and I did not get the mailed letter in two days as the website claims it has been two weeks! And I found out it's a generic electronic memo from a "online therapist" it's all a scam to take advantage of disabled veterans and civilians.
