- Report: #1511495
Complaint Review: Travelocity -
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Author Confirmed
Why?
Travelocity
United States
Web:
travelocity.com
Categories:
Business Rating:
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Travelocity Can't cancel or even contact them
I book a package (hotel, flight and car rental) with cancelation protection in June, 2021. I try to contact them to cancel the package by virtual chat and calling them, not being able to reach them. They promised I'll be called back in 6 hours. I don't recieve any call by the time pormised and contacting my bank to reverse the transcation. They called back the next day and I missed their call, calling back and being ask to leaving the call back number as before.
Now the investigation of my bank is done. I have to response the $854.84 hotel reservation, and $237.80 for the flight. They claim can't find my liternacy and I'm not being able to get refund after the travel date.
1 Updates & Rebuttals
Irv
Florida,United States
Andy....
#2Consumer Comment
Tue, August 31, 2021
Andy, I see you managed to find this excellent website, you wrote a very good report as well. I would imagine at some point in your life you used a telephone. Since you know how to do those things, why on earth did you involve a third party to do it for you??? NONE of these reservation places are worth anything. Their goal is to use whatever technicality they can to keep your money and deny a refund. You can make your own reservations yourself WITHOUT their involvement!
