- Report: #1519983
Complaint Review: Travelocity - Southlake Texas
Reported By:
Penina -
Valley Stream, New York, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Travelocity
3150 Sabre Drive Southlake, 76092 Texas, United States
Phone:
855-863-9601
Web:
www.Travelocity.com
Categories:
Business Rating:
(1)
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Travelocity Travelocity is a dishonest company Southlake Texas
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Sat, Jul 23 at 11:16 PM I traveled Spain last June and I booked a Barcelona City tour with Travelocity At the time of booking it was stated that one can get full refund if you cancel 24hours before the tour. The tour was supposed to be on July third.
At the time of booking the site came up with a different date without me knowing it and the date was changed to June 6th. I got a call from Spain and I told them that I am in New York that I am not supposed to travel to Spain till June 19th. The contact person for the tour in Spain sent me an e/mail where he stated that the tour is cancelled but it is up to Travelocity to issue the credit.
I called Travelocity on June 5th : 24 hours before the tour and spoke to a customer representative. This guy through the system knows that I made airline reservations and tour reservations for me and my family. He told me the ticket is non refundable.
I told him I am calling you 24 hours before the tour, I got an e/mail from Spain confirming that the tour is cancelled that I will call the credit card company to cancel the transaction. The crook told me not to call the credit card company that can affect all my previous reservations and I believed him.
He told me that he will contact Spain before I can get the credit I have been calling Travelocity travel team since June 5th about the issue. I called them many times and they keep telling me we are getting in touch with Spain before we can issue the credit.
When I back from the trip the beginning of July I called Travelocity since I never got the credit and I was told that they are sorry that I can not get the money back. Travelocity has no customer service ethics they more into stealing people money. You would think that as a customer, Travelocity will be on my side to help me recuperating $458.
They are more into you losing the money. They hire a bunch of Indians and one knows for sure how good they are with credit card scam, I get many calls from them from India all the times. Their recent e/mail to me stated that: did you ask us to speak to Spain?
I did not have to ask them to call Spain on my behave that is what they were supposed to do as a courtesy to a customer. TRAVELOCITY SITE IS A SCAM, DO NOT BOOK ANYTHING WITH THEM . WATCH YOUR CREDIT CARD
1 Updates & Rebuttals
Johnny Dollar
United StatesFACT: All These Third Party Reservation Places Are SCHLOCK OPERATIONS..
#2Consumer Comment
Wed, August 31, 2022
Neither you, me or anyone else needs these places. WE CAN DO WHATEVER THEY DO...WITHOUT THE THREAT OF LOSING YOUR MONEY. These slimeballs can't wait for a situation or complication they can USE AS AN EXCUSE to keep your money...ALL OF THEM.
Next time, book it yourself. They cater to the inexperienced traveler to screw them out of their money.
