Complaint Review: uosayh.com -

hi on 31rd of December 2019 I requested 3 games as one  packege ,paid online ,they sent me ORDER 191231231438702 . contain RC EXCAVATOR+RC BULLDOZER+RC DUMP TRUCK Tracking number RF785882705SG Shipping method Standard Shipping (12-20 days) it was my daughters gift and expect to receive it max on 22/1/2020 this is what they told me. later I got this problem >>>>>>>>>>>> Hello Bassam, please double check with the sender for the number of items in this package and if they have sent more than one package with the rest of the items. This is the post answer On Mon, 27 Jan 2020, 2:08 pm



Bassam Shamaileh, wrote: hi.. today .. the post sent me one piece with delivery car ... i refused to receive since my package is three pieces ...why did you send one piece while I request three .. thank you. On Mon, 20 Jan 2020, 9:29 pm JH, wrote: ##- Please type your reply above this line -## Dear Bassam, This is Piggy, the Intelligent assistant. Glad to serve you. It seems that you have some questions about our products (If not, please ignore the information below)，could you tell us the order number and the reason you want to return? In order to solve your problem as soon as possible, please also provide the relevant information according to the following requirements: 1. Clear pictures of all the items received. 2. A clear picture with the tracking number to confirm if this is the parcel we sent. 3. A clear picture with the SKU number shown under the bar code on the package. Once we receive the above information, we will immediately transfer them to the After-sale team. Please rest assured that we will try our best to solve your problem. Best regards, Customer Service Center >>>>>>>>>>>>>>>>>>> them I found out that is there mistake ,and the are not correcting it . kindly read this >>>>>>>>> Hi .. I am talking to human or computer .it is one package supposed to be received in 12 to 20 days .not separated not late .read my email . how come part reached Jordan 2 weeks ago and the rest still to come .. I don’t want it any more .it is late and costly .I refused to accept the first part from post ,I don’t know what they do with it destroyed it ,confiscated or sent back you ,are you reading my words ,I prefer to take back all what I paid or part of it. we have issue here ,what you sent me is clear ,one package with 3 pieces 12 to 20 days ,now you did mistake ,is instead of correcting this with apology ,you are going further with you mistake ,you are asking me to be patient ,I am asking you to be professional ,If this out of your interest ,please let someone else contact me ,it is not fair for me to pay 30 extra dollars and receive only two pieces 120 dollars +late delivery .are you serious ? I expect to receive solution . if you are not giving solution I will find it elsewhere ,I will escalate this . Thank you From: Vickie Wu (JH) [mailto:[email protected]] Sent: Saturday, February 1, 2020 12:35 PM To: Bassam Shamaileh Subject: [JH] Re: Re: A shipment from order Bassam Alshamaileh is on the way ##- Please type your reply above this line -## Your request (1616188) has been updated. To add additional comments, reply to this email. Vickie Wu (JH) Feb 1, 18:34 CST Dear Bassam, Sorry to keep you waiting so long. Your two packages are in transit now, please wait patiently for the order to arrive. We surmise the order will arrive within 3-5 business days. Please feel free to contact us if you haven't received it until that day. Sincerely hope you will receive your order soon. If you have any questions, please feel free to contact us. Best regards, Vickie Customer Service Center ________________________________________ Want to relieve aches, pain and soreness after the exercise in the gym or work in the office. Check this amazing muscle massger gun，also sports Wireless Headphones: https://global-hotsales.com/products/-last-day-promotion-60--off--4-in-1---relieving-pain-3-speed-setting-body-deep-muscle-massager?variant=3131508 Bassam Shamaileh Feb 1, 02:22 CST Thank you .. for your information .. I suposed to receive them in one packege ..in jordan ..at least this what I understood from your 1st email. I will pay 15 dollars for each package to goverement .. 45 dollars in totall .. thats mean .. spliting it is costy for me in this way . Kindly pay attention for regulations in other countries and the accurcy of your email .. i had avery bad experiance ..it is not my first time to me online shoping .. but first time i loose trust .. Vickie Wu (JH) Jan 31, 15:10 CST Dear Bassam, Thanks for purchasing on our store. Because there are too many items in one order, so we split your order into several packages. The tracking number are RF783113228SG,RF785882705SG,RF783962167SG. Please track the shipping information through the following URL: https://t.17track.net/en#nums=RF783113228SG,RF785882705SG,RF783962167SG Your other two packages are in transit, please wait about 3-5 business days. Please keep your phone open in case the carrier contacts you. If you have any further questions, please feel free to contact us. Best regards, Vickie Customer Service Center ________________________________________ Want to relieve aches, pain and soreness after the exercise in the gym or work in the office. Check this amazing muscle massger gun，also sports Wireless Headphones: https://global-hotsales.com/products/-last-day-promotion-60--off--4-in-1---relieving-pain-3-speed-setting-body-deep-muscle-massager?variant=3131508 Bassam Shamaileh Jan 29, 19:12 CST HelloI ordered 3 pieces and arrived 1 piece ... Is it possible to know where the error is? .. Of course I refused to receive it ... Please make it right or return the sums paid kindly. >>>> my English is poor ,and it is the best way to present thank you