- Report: #1507865
Complaint Review: Upscale You OUtlet - rosemead California
Reported By:
Catherine -
Oakland, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Upscale You OUtlet
rosemead, California, United States
Web:
https://upscale-you-outlet.myshopify.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Upscale You OUtlet When I received a defective product, I contacted them. They replaced it with another defective product. I contacted them and have heard nothing in 2 months. rosemead California
When I received a defective product, I contacted them. They replaced it with another defective product. I contacted them and have heard nothing in 2 months.
2/6/21 I sent a complaint about receiving a defective product
2/7/21 they acknowledged receipt of my complaint
2/9/21 they asked for a picture of the product
2/10/21 I sent a photo
2/28/21 Since I had not heard anything about my complaint now that they have a photo, I reached out asking about the status.
2/28/21 I was told that they do not offer refunds but will issue a replacement
3/3/21 They sent the tracking number of the replacement
3/10/21 I received the replacement. It too was defective and I contacted them about this.
3/12/21 They requested a sice-by-side photo of the original and the replacement
3/12/21 I sent the photo
3/20/21 Since I heard nothing from them since I sent the photo they requested, I contacted them again.
3/20/21 They told me that they had escalated this to their management team
4/15/21 Since i had heard nothing, i reached out...never got a response
4/28/21 Since i had heard nothing, i reached out...never got a response
5/3/21 Since i had heard nothing, i reached out...never got a response
Now i am filing a complaint with you
