- Report: #1533714
Complaint Review: UTO Vacations - Internet
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Author Not Confirmed
Why?
UTO Vacations
Internet, Canada
Web:
https://www.utovacation.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
UTO Vacations Took our money Internet
We had booked a trip to China and Thailand, then they cancelled due to quarantine restrictions not yet being lifted, understandable. They then sent an email stating they would be in touch to reschedule. This never happened. When I reached out asking to reschedule they informed me that they were working on dates and would let me know when there was availability. This never happened. Later I was told that I would just have to check myself as they do not notify customers when a trip becomes available and that I would just have to keep checking. Well, I've checked nearly weekly and our trip nor anything like it has yet to become available. I reached out letting them know that it hasn't been available and that I worry our credit will expire before we are able to use them. They responded that we just have to wait until a couple months before their expiration and they will extend the expiration date. Fast forward to a couple months before they expire and I am told flat out that they do not and will not extend the expiration date of our credit. Essentially our option is to forfeit our credit or book something that costs 8x as much and hope that the company doesn't run away with that as well.
