- Report: #1478832
Complaint Review: Winstar World Casino And Resort - Thackerville Oklahoma
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Author Confirmed
Why?
Winstar World Casino And Resort
777 Casino Ave Thackerville, 73459 Oklahoma, United States
Phone:
866-946-7787 /580-421-9
Web:
https://www.winstar.com/
Categories:
Business Rating:
(0)
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Winstar World Casino And Resort Frauduland offer of free Rooms Thackerville Oklahoma
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I Had Receved Coplimentary room at the Hotel several time , However after My Sister was Robbed( Purse Stolen ) Inside the Casino I could not get My wife to go back for a while. Eventually we returned and I received offers to come back . In April of 2019 I received an offer wishing me a Happy Birthday in May And Offering me 2 free nights in May (Excluding Sat,Sun). When i chose the 2 Days in the Middle of the Week . They would not Give me the Offer
. According to them The only offer so many Complimentary rooms and the Rest must Pay . I thought this was odd as it was for my birthday . And they did not even offer me a Discount. I Tried again with another Customer service representative and Was to;ld the same . they were maxed out on comp rooms for those days. SO to test this out . I Asked my Cousin to go online and try his players card number Out foor the same days . He frequents the casino and spends alot of money . Sure enough. The system gave him to complimentary free nights for the same 2 days. So much for the Maxed out part. 2 Of their customer servicepersonnel people Lied to me . The truth would have been much easier and i would have understood. PLease- Thinks about doing business with a Company who's employees will Lie to you . ,Thank you ---------
Buddy Stapleton
Dallas Tx
