- Report: #1519906
Complaint Review: Xfinity - Philadelphia PA
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Xfinity
1701 JFK Blvd. Philadelphia, 19103 PA, United States
Phone:
(866)642-4868 ext. 132-30
Web:
xfinity.com
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Xfinity Xfinity seems to be exploiting the poor under the guise of a Federal program - Complicating/Confusing billing cycles and more! Philadelphia PA
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As soon as I enrolled in ACP via Xfinity, I started experiencing interference with my WIFI. I was connected, but oftentimes without internet.
I had a basic home internet package with Xfinity months prior and loved it, no issues until I enrolled with the Affordable Connectivity Program.
When I first starting experiencing these issues I called right away, only to have an Xfinity Agent try to up-sale me. The following month there was an issue with billing where I was over charged.
As of now, the interference is currently resolved, but my last two bills are both more with the ACP than what I was paying without it. How can that be? Xfinity will write me lengthy mgs to explain it, but regardless of how they miniplate words, I'm clearly being cheated. I'm also not alone. There's tons of threads I found online where many people are experiencing the same problem.
No one who's low income deserves this kind of headache, I regret even enrolling in this program. Someone needs to get involved and correct them for their questionable business practices, especially when a Federal program is involved.
2 Updates & Rebuttals
Daniel
Royal Oak,United States
Entitled you say? Lol
#2Author of original report
Wed, September 21, 2022
I was simply stating my experience, and I wasn't the only one. The Attorney General, as well the general public is well aware of Comcast/Xfinity(s) long history of shady business practices. No need for the insults.
Johnny Dollarqq
If You're THAT Poor...
#3Consumer Comment
Tue, September 20, 2022
First off, the $50 ACP handout ended at the end of the year. The handout is now $30. If at any time during ACP handout you were PAST DUE, the risk is high you will be disqualified from the program.
However, if YOU are THAT POOR, then you simply cannot afford it and shouldn't be spending the money on the service. Oh wait...I see....you are ENTITLED....right?
