- Report: #1532581
Complaint Review: A To Z 5 Points Services Center - Levittown Pennsylvania
Reported By:
Tjoh -
Levittown, Pennsylvania , United States
Submitted:
Updated:
-
Author Confirmed
Why?
A To Z 5 Points Services Center
7201 New Falls Rd, Levittown, 19055 Pennsylvania, United States
Phone:
215-547-3360
Web:
https://atoz5points.wixsite.com/website
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
A To Z 5 Points Services Center, Owner Dave Engaged in Deceptive and Unfair Business Practices by Misdiagnosing the Root Cause of The Issue With my Vehicle. Levittown, Pennsylvania
Report Attachments
Fivepoints
In 03/23, I took my 2000 Hyundai Tiburon vehicle to A to Z Auto Repair for repair on my engine light. The cost I paid $1,351 specifically for exhaust manifold I was told was the problem in which engine light remained on. I then paid over $4000 there after, for various repairs that was not the core of the problem as well. However, the shop failed to properly diagnose the root issue, which was later found to be a faulty transmission by another mechanic leaving my vehicle in a non-working condition. New mechanic (Tony) stated A to Z should have known it was the transmission through results of diagnoses they performed. Not only did A to Z five points misdiagnose the problem, but they also falsely claimed to have replaced parts like the clutch with no proof, when no such repair work was actually performed. As a result, my vehicle remains inoperable, and I am out thousands of dollars. The shop accuse me of harrassment because of my complaints to state agencies. I filed complaints with the Pennsylvania Attorney General's Office, Better Business Bureau( only enter business in their database) and the Federal Trade Commission. I provided documentation of the invoices, repair orders, and the company's deceptive statements. However, A to Z Auto Repair continues to deny any wrongdoing and has not provided any reimbursement or compensation for their negligent repair work. Despite my efforts through proper channels, I have been unable to resolve this issue or receive any satisfactory resolution from the company. As a consumer who has been blatantly misled and financially exploited, I believe this case highlights the need for greater accountability and oversight in the auto repair industry. Especially, for me being a woman.
1 Updates & Rebuttals
Flint
Rolla,Missouri,
United States
Huh?
#2General Comment
Thu, May 16, 2024
First, this is a 24 year old Hyundai. That's like a 120 year old human. Your car belongs in a junkyard, not on the road. I am surprised you would even do a $1000 repair on it. That most likely exceeds its value by a fair margin. Second, many problems have more than one root cause. On a 24 year old car, every part is pretty much worn out so trying to repair it can be a futile endeavor. It is entirely possibly that you had 3 or 4 unrelated faults that were all contributing to a check engine code. Unfortunately, there is often no way to find out if replacing one part will fix the problem. For example, it's entirely possible that an engine code could be caused by a clogged catalyst, a bad sensor, and a vacuum leak. Until you fix all 3, the problem won't go away. Third, replacing the exhaust manifold would have made sense if the error code was related to the catalytic converter. That type of error code would not be caused by a faulty transmission. Transmissions usually don't throw codes, they just fail. But you don't have to be a rocket scientist to guess that the transmission in a 24 yo car is on its last legs. Finally, the invoice you posted is for suspension work. Obviously that has nothing to do with the powertrain, although it can be a major safety issue. That's probably why the shop recommended it. I think the only thing this shop did wrong is agreeing to touch your car. Major repairs on a 24 year old car do not make economic sense. They should have advised you to junk it.
