• Report:  #1533041

Complaint Review: Ox Carcare - Irvine California

Reported By:
Scott - Boynton Beach, United States

Ox Carcare
17875 Von Karman Ave SUITE 150 Irvine, 92614 California, United States
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Ox Carcare promote free oil changes and immediate service when car needs repairs. I submitted a oil change receipt over 5 months never was reimbursed my car went in for a service repair and it took Ox Carcare over 3 weeks to go to repair facility and then after all that denying the claim. They say it was a preexisting condition. Mind you I bought the car only 5 months ago and they are saying I needed to have service records on the car in order to get any repairs. I have no service records and CARFAX shows the car with repairs. This company needs to be shut down. They are running a scam and all you receive is the run around when you have a legitimate claim and nothing but lies and never get back to you or repair facility. Charging me $288.00 per month and they give you absolutely nothing for this. They say after the fact only when you try and submit a claim that the car must have a good service history but of course when talking with sales person in beginning no mention of this to lock you in to their policy. 

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