- Report: #1523368
Complaint Review: Zelle - Scottsdale Arizona
Reported By:
Melanie Ibarra -
Portola, CA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Zelle
16552 N. 90th St., Ste. 100 Scottsdale, 85260-1619 Arizona, United States
Phone:
662 680-2000
Web:
Zelle.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Zelle They stole $500 from my account with them and then tried to put (3) $450 debits through my bank account. Scottsdale Arizona
I was sent $500 from someone through ZELLE. I received the notification of this on my cell phone. When I went to retrieve the money Zelle had closed my account. I called them to ask what happened and they told me it was closed because I had changed my phone carrier...but I still had the same number. So I said what does that have to do with my account being closed when I still have the same phone number? They couldnt give me any explanation for that and said there was nothing they could do about it.
Then a few months later I had (3) $450 debits put through my bank account from Zelle. My bank contacted me immediately because they dont approve of Zelle transactions, and asked me if I authorized them to try to do this...and ofcourse I certainly DID NOT. I went on to explain to my bank my previous problem with Zelle and they conducted an investigation. My bank then sent me a letter stating that the info I had provided them checked out and that they had restored the (3) transactions back into my bank account.
So my question is how was Zelle able to try to put these (3) transactions through when I was told by them that my account had been CLOSED previously??? And who at ZELLE authorized the person trying to take these monies out of my bank account in the first place??? I wasnt able to get ahold of anyone at Zelle that could answer any of these questions (naturally). They are a total scam and shouldnt be allowed to deal with anyones money period!
