- Report: #23485
Complaint Review: 1200s.com aka DAT Records aka DAT Music - Franklin Square New York
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Author Not Confirmed
Why?
1200s.com aka DAT Records aka DAT Music
685 Hempstead Tpke,Franklin Square,NY 11010 Franklin Square, 11010 New York, U.S.A.
Phone:
888-219-1313
Web:
N/A
Categories:
Business Rating:
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1200s.com, DAT Records aka DAT Music1200s.com is a ripoff fraud scam company that doesn't return emails or calls. Franlin Square, New York
1200s.com, did not send the item I purchased, and they didn't cancel or reimburse my account ....
I ordered a Vestax PCV Replacement Crossfader for my mixer on the internet at 1200s.com and the only email I received was an automated message acknowledging a successful initial process of my order from them and they gave me an order number.
Then I emailed them checking my order status and I got no response, I emailed them three times after that and still no response, I then called them and left a message on there answering machine to call me back regarding my order status and they hadn't responded to that either, Then I emailed them twice to cancel and reimburse my order and they still hadn't responded nor cancelled my order and reimburse my money to my account.
I called my bank about it and they are still researching it but I don't think that they're gonna fix this problem because it's been awhile already, it has been about 2 months already. This website business that is still up is a rip-off, fraud and scamed me for my money.
Joel
Phoenix, Arizona
I ordered a Vestax PCV Replacement Crossfader for my mixer on the internet at 1200s.com and the only email I received was an automated message acknowledging a successful initial process of my order from them and they gave me an order number.
Then I emailed them checking my order status and I got no response, I emailed them three times after that and still no response, I then called them and left a message on there answering machine to call me back regarding my order status and they hadn't responded to that either, Then I emailed them twice to cancel and reimburse my order and they still hadn't responded nor cancelled my order and reimburse my money to my account.
I called my bank about it and they are still researching it but I don't think that they're gonna fix this problem because it's been awhile already, it has been about 2 months already. This website business that is still up is a rip-off, fraud and scamed me for my money.
Joel
Phoenix, Arizona
1 Updates & Rebuttals
Jason
Brookllyn,New York,
U.S.A.
Order resolved - New Owners - Old Issue
#2UPDATE Employee
Thu, March 08, 2007
This issue was resolved back in 2002, an email was sent to the customer which informed him that this was on back order, and would take an additional 4-6 weeks to process. The item was on back order @ the manufacturer, so we had no control over it's delivery time. A refund was issued in July 2002 for the full amount. I work in the billing department, and have a record of this transaction from the time we received it to the time I, personally, refunded his card. If he thought we were a fraudulent company, all he had to do was contact his bank and inform them of the fact, and his $50 order would have been credited back to his account by them. We are not a fraudulent company, and have been in business since 1992. We've have been selling online since 1995. We recently underwent an ownership change, and things have only gotten better, with same day & free ground shipping. Our site has been updated, and we have a new phone system, which routes callers to the appropriate department. Any inquiries to our company, and our business practices, should be directed to our legal department - 1200s.com/Store/contact_us.php - if you have any issues with an order, refund, or need to speak to someone at our company, please contact me directly - 1.866.668.1596 ext 717, and I will assist you personally. - Jason.
