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  • Report:  #1123763

Complaint Review: 1800flowers - Select State/Province

Reported By:
Philomena - PLANO, Texas,
Submitted:
Updated:

1800flowers
Select State/Province, USA
Web:
www.1800flowers.com
Categories:
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I ordered a live plant to be delivered for valentines to my husband at work.  I paid the extra fees for specific delivery date.  The package arrived but the plant was dead.  When I came home he had the plant sitting on the table and I was devestated.  I immediately called the 1800flowers customer service number and was on hold for over an hour.  I fianlly hung up and sent them an email.  I did recieve a response but it was please tell me the number of the order we have two on file.  I responded and sent pictures of my plant I am still waiting to get further response from them. 



1 Updates & Rebuttals

Tina Flowers

Carle Place,
New York,
We're Here to Help!

#2UPDATE Employee

Wed, February 26, 2014

Please accept our sincerest apologies for the issue you have posted.   Please email me at: [email protected] with: your name, the recipient’s name and the delivery date of your order.  Please also include an email address and a contact phone number where you can be reached. Thank you. I look forward to hearing from you and resolving this for you promptly.  - Tina Flowers

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