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  • Report:  #4305

Complaint Review: 1800Mattress / DialAMattress - Orlando Florida

Reported By:
- Tempe, Arizona,
Submitted:
Updated:

1800Mattress / DialAMattress
Orlando, Florida, U.S.A.
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I purchased a Sealy mattress from 1800mattress and exchanged the Sealy mattress because it was not as comfortable as I thought it was going to be.

I exchanged the Sealy mattress for a Serta mattress which was $200 less. After the exchange was made I asked for a refund and was told that they dont do refunds. I was told that I would have a credit with the company for $200.00.

I feel that this is a Ripoff!! I dont buy a new mattress every two weeks! It will be years before I buy a new mattress and after finding out that they would not refund my money I have no desire to buy another mattress from them.

I dont know if there is anything that can be done to try and retrieve my $200.00, but I believe people should be made aware of this ripoff! http://www.mattress.com/default.asp



1 Updates & Rebuttals

We pride ourselves on 100% customer satisfaction..

#20

Fri, December 21, 2001

----- Original Message ----- From: "Geoffrey Chasin" To: [email protected] Sent: Wednesday, December 19, 2001 1:19 PM Subject: Dial-A-Mattress Gentleman, My company purchased the Florida franchise of Dial-A-Mattress in February, 2001. We pride ourselves on 100% customer satisfaction. I find it hard to believe the article I just read on your website. Can you please furnish me with details - when did this happen, who was the customer, what is his/her invoice number or phone number? If, in fact, this incident did happen over the past year, I will gladly refund this customer their money - that is our policy. Yours truly, Geoff Chasin, President

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