Geoff
Boston,#2REBUTTAL Owner of company
Fri, July 12, 2002
Patricia, I find it hard to believe the article that I just read on your web site. Your original order has gone through the Corporate website which is in NY. This could be the case for your emails as well. The King Koil mattress has a 15 year warranty that will be honored. Please call 1800-M-A-T-T-R-E-S , select option 2 for customer service. We will gladly do an exchange for you. Please refer to this mail, or you can speak with one of my Call Center Managers (Nick or Mark). Yours truly, Geoff Chasin, President