- Report: #1412284
Complaint Review: 1800PackRat - Kansas City Missouri
Reported By:
Mike -
Pleasant Hill, Missouri, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
1800PackRat
Kansas City, 64105 Missouri, United States
Phone:
800-PACK-RAT
Web:
www.1800packrat.com
Categories:
Business Rating:
(0)
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1800PackRat Pack Rat Wanted to Charge Reposition Fee because two other Pack Rat boxes were in the way. Kansas City Missouri
It’s moving day and Pack Rat came to pickup our box an take it to our new house. The owner of the house we’re moving to had 2 PackRat boxes in the driveway. The new house owner had her boxes scheduled to be moved to storage on the same day. The driver got to the destination with our box and saw two boxes in the way. So the driver put the box on the street.
My wife asked that he put our box in the driveway. He said he would after the two trucks he was pointing to coming down the street removed the two from the driveway. My wife left to get another load. PackRat removed the two boxes from the driveway but left ours in the street. So I called and asked that they return and move it into the driveway. They wanted to CHARGE me for an additional reposition fee and same day fee. I argued with them for 2 hours and Pack Rat would not waive the move fee. They actually said that I was responsible for ensuring that the driveway was clear and they could position the box. Only PackRat could have cleared the driveway…they simply didn’t do it.
