- Report: #831724
Complaint Review: 1HourCash4Cars - Lake Worth Florida
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Author Not Confirmed
Why?
1HourCash4Cars
8401 W Lake Worth Rd Ste 215 Lake Worth, FL 334 Lake Worth, 33467 Florida, United States of America
Phone:
561 713 1327
Web:
1HourCash4Cars.com
Categories:
Business Rating:
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1HourCash4Cars I was promised an amount to sell my car to them; after changing the title over and going through the legalities necessary, which cost $$ and time off from work, they reneged on the original price and Lake Worth, Florida
I advertised online that I had a 2003 Mitsubishi Lancer that had been in an accident, and wanted to sell it. Scott Mazzo contacted me and stated that he was interested in the car, through his company 1HourCash4Cars. I told him I had been offered $1100 for the car, and that it would have to be towed; it started, but that I wouldn't trust it on the road. He said "That's fine, please call my assistant"...to set it up. He verified that he would give me $1175. He stated that a tow yard (CoPart) would contact me to set it up. I talked to CoPart, who said they would be at my house to pick up the car on Dec 22nd between 1 and 4. I had to take off work without pay to wait for them; when they weren't there by 3;30, I again called them, and they stated that they had been contacted by 1HourCash4Cars, who reneged on the deal, stating that since the car wasn't roadworthy, they would only give me $925 for it. NO ONE called me to tell me they weren't coming.
I called 1HourCash the next day, and they stated that they would NOT pay the agreed upon price, but would have someone out THAT DAY if I agreed to the $925. Since I had already gone to the time and expense of transferring the title over to 1HourCash, and wanted just to have it over with, I agreed. I THEN got a call stating that they could not get anyone out to pick it up until the next week. At this point, I was already using unpaid time to wait for them. (It didn't help that I was called "sweetheart" and "baby" by the male staff at CoPart - Stu?)
I desperately called CoPart and talked to "Lori", who bent over backwards and arranged to have the car picked up as early as possible, on Monday the 26th. (Thank you Lori)
To add to it, the check they sent along with CoPart was for $1175! But I knew that CoPart would lose out on the $$, NOT 1HourCashforCars,so I called CoPart and sent the difference between the check and the agreed upon amount back to CoPart.
Scott Mazzo never called me back ; I talked to different staff in his office, who said that he was "out to dinner" or "away from his desk", and that he would call me right back. He never did. I ended up dealing with secretaries and a man who said they always "leave and pile up all the work "on him.
The lot # for my car (at CoPart) was 29114931.
I called 1HourCash the next day, and they stated that they would NOT pay the agreed upon price, but would have someone out THAT DAY if I agreed to the $925. Since I had already gone to the time and expense of transferring the title over to 1HourCash, and wanted just to have it over with, I agreed. I THEN got a call stating that they could not get anyone out to pick it up until the next week. At this point, I was already using unpaid time to wait for them. (It didn't help that I was called "sweetheart" and "baby" by the male staff at CoPart - Stu?)
I desperately called CoPart and talked to "Lori", who bent over backwards and arranged to have the car picked up as early as possible, on Monday the 26th. (Thank you Lori)
To add to it, the check they sent along with CoPart was for $1175! But I knew that CoPart would lose out on the $$, NOT 1HourCashforCars,so I called CoPart and sent the difference between the check and the agreed upon amount back to CoPart.
Scott Mazzo never called me back ; I talked to different staff in his office, who said that he was "out to dinner" or "away from his desk", and that he would call me right back. He never did. I ended up dealing with secretaries and a man who said they always "leave and pile up all the work "on him.
The lot # for my car (at CoPart) was 29114931.
1 Updates & Rebuttals
1hourcash4cars.com
lake worth,Florida,
United States of America
Scott Mazzo, Operations Manager
#2UPDATE Employee
Mon, March 05, 2012
We are 1HourCash4Cars. We have read the posting on your website and acknowledge that an error was made in the incident reported to your website. Our company has an impeccable track record with Copart, having bought over 6,000 cars over a six-month period with only one incident on our record. We are aware of the problem with the noted situation and have discussed proper file handling and telephone conduct with our employees to ensure excellent customer satisfaction. We request that our excellent reputation be acknowledged on your website in order to restore our credibility with our customers. Please take into consideration that this was an isolated incident and proper file management has been stressed to all our employees. Thank you for your kind response to this situation.
Scott Mazzo
Operations Manager
