- Report: #1036351
Complaint Review: 1st Choice Dental Care - Woodstock Georgia
-
Author Not Confirmed
Why?
1st Choice Dental Care
9020 Highway 92 Woodstock, 30189 Georgia, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
1st Choice Dental Care Deep cleaning scam, deceptive estimates for coverage, did not check benefits, harrasment for unexplained billing Woodstock, Georgia
They did not actually clean my teeth at my check up. They claimed I needed a more expensive 'deep cleaning. This 'deep cleaning' was exactly like the regular cleaning I got at my previous dentist.
I told them I did not want to have any work done until I knew what my insurance covered. They gave me an estimate. I said I wanted to be sure that was what they would pay for. They led me to believe the information was accurate. Turns out they never contacted my insurance.
I get the 'care card' to fix a broken molar. The filling was very big. It did not get bigger between the check up and having the crown work done. Apparently, my insurance did not cover the build up for the crown to actually sit on. I think a dentist who knows what they're doing could tell from the check up whether they would have to make a 'post' for the crown. I think an office that processes insurance would know if a company covered this or not. First they said my insurance changed and no longer covered it. When I called my insurance, they said they never covered 'posts' for crowns unless it was a root canal or implant. They also told me this office had never requested verification of my benefits.
they started sending me a bill for $350 with absolutely no explanation as to what I supposedly owe them this money over. Just a highlighter mark over the amount. I highlighted the blank spaces under 'date? patient? code? Description? and returned it.
I got a list of everything my insurance paid for along with what was billed to the card. The outstanding amount is listed as 'not a covered benefit by employer'.
They actually expect me to just send them money without explaining what I am paying them for.
Avoid this office!
I told them I did not want to have any work done until I knew what my insurance covered. They gave me an estimate. I said I wanted to be sure that was what they would pay for. They led me to believe the information was accurate. Turns out they never contacted my insurance.
I get the 'care card' to fix a broken molar. The filling was very big. It did not get bigger between the check up and having the crown work done. Apparently, my insurance did not cover the build up for the crown to actually sit on. I think a dentist who knows what they're doing could tell from the check up whether they would have to make a 'post' for the crown. I think an office that processes insurance would know if a company covered this or not. First they said my insurance changed and no longer covered it. When I called my insurance, they said they never covered 'posts' for crowns unless it was a root canal or implant. They also told me this office had never requested verification of my benefits.
they started sending me a bill for $350 with absolutely no explanation as to what I supposedly owe them this money over. Just a highlighter mark over the amount. I highlighted the blank spaces under 'date? patient? code? Description? and returned it.
I got a list of everything my insurance paid for along with what was billed to the card. The outstanding amount is listed as 'not a covered benefit by employer'.
They actually expect me to just send them money without explaining what I am paying them for.
Avoid this office!
