Larry
Phoenix,#2Consumer Suggestion
Tue, July 17, 2012
You are blaming the wrong party. That home warranty is to blame. I never recommend them because they make all decisions based on what is best for them right at this moment and not for you in the long run. Forget about the warranty, hire your own contractor, and make your own decisions. You've now gone ten days without air for your tenant; unless you have some really old or oddball unit, most A/C contractors can repair a unit within hours.
You already have two contractors who arrived at the same diagnosis. Your warranty company is just trying to find a way not to pay your claim. Get the unit repaired and then sue the bastards for breach of contract.