Complaint Review: 24 Hour Fitness - Fontana California

I would like to apologize to everyone who has had the unfortunate experience of dealing with 24 Hour Fitness. As an employee for over 3 years, I watched them take over a small, family owned company of gyms, cheat their members, lie to prospective new members and employees, cut corners on every club and safety expense, and discriminate against members and staff. I am very happy to no longer contribute my time and energy to this corporate ********. Please contact any POlice Department and ask the records divison for any reports/complaints ref 24 Hour Fitness

If you have any questions about the above information, please call the Consumer Resource Center at (808)587-3222, press 1. Hawaii State Homepage || Dept. Commerce & Consumer Affairs Regulated Industries Complaints Office || Office of Consumer Protection Professional and Vocational Licensing Division Home > Media Releases > November 13, 2000 Site Search Media Releases Attorney General Announces Health Club Sweep;Actions Taken Against Five Oregon Fitness Clubs FOR IMMEDIATE RELEASENovember 13, 2000Attorney General Hardy Myers today announced a health club sweep that found four Oregon fitness clubs failing to include a number of mandatory cancellation and refund provisions in their membership contracts. Named in four court actions are Bucklet Holding Company, LLC doing business as Apollo Fitness Center, Capitol Racquet Sports, Inc. doing business as Courthouse Athletic Club of Salem, Fitness Experience, Inc. doing business as Golds Gym of Salem/Albany, and Nautilus Plus of Oregon, Inc. doing business as Golds Gym of Beaverton and now Bally Total Fitness."Tens of thousands of Oregonians have joined health clubs without being informed of their rights under the law," Myers said. "Consumers must be told of their obligations and refund rights under any health spa contract before agreeing to thousands of dollars in payments."Department of Justice investigators first looked at the health spa industry last year after receiving complaints against some of the 24 Hour Fitness clubs that refused to give prospective members copies of membership contracts as required by Oregon law."Consumers have the right to request and take home a copy of any health clubs membership contract in order to review the terms carefully before deciding whether to join the club," Myers said.Investigators found that 24 Hour Fitness was not complying with the Oregon health spa laws although it had promised compliance to the Courts in two separate settlement agreements filed in Marion County Court in December 1998 and in September 1999. Attorney General Myers filed a contempt lawsuit against 24 Hour Fitness in February 2000. The Courts approved a judgment in August 2000 finding 24 Hour Fitness in contempt of court.Contract problems with 24 Hour Fitness triggered investigations of the other four fitness facilities with investigators finding non-compliance in their written contract disclosures. Apollo Fitness Club, Courthouse Athletic Club, Golds Gym of Salem/Albany and Nautilus Plus of Oregon doing business as Golds Gym all failed to include a number of mandatory cancellation and refund provisions in their membership contracts.Under the agreements, the four companies agree to revise their membership contracts to conform to Oregon law and to each pay $3,000 to the Consumer Protection and Education Fund. The companies also agree to send amended membership agreements to all current members.Oregons Health Spa law requires the following provisions to be included in health club membership contracts: Consumers may cancel their health spa contracts for any reason and receive full refunds if they write the business by midnight of the third business day after signing the contract. At anytime during the contract term, a consumer may cancel: 1) If the buyer dies or becomes physically unable to use a substantial portion of those health spa services used by the buyer from the date of the contract until the time of disability;2) If the health spa goes out of business;3) If the health spa moves its facility closest to the residence of the buyer on the date of the contract to a location more than five additional miles from that residence;4) If a facility, construction or improvement is not completed by the date represented in the contract;5) If the health spa materially changes the health spa services promised as part of the initial contract; When consumers cancel for any of the five reasons listed in the contract, the health club must provide a refund based on the calculation of dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remaining in the contract term. Consumers are reminded that the Oregon Health Spa law applies to tanning salons and any business whose intended purpose is to assist consumers with physical exercise, weight control or figure development.Additional consumer information is available by calling the Attorney Generals consumer hotline at (503) 378-4320 (Salem area only), (503) 229-5576 (Portland area only) or toll-free at 1-877-877-9392 or online at www.doj.state.or.us.# # # #CONTACT: Jan Margosian, (503) 378-4732 (media line only) Department of Justice1162 Court Street NE Salem, OR 97301-4096Phone: (503) 378-4400Updated: April 17, 2002

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Name: 24 HOUR FITNESS CENTERS, INC. DBA: 24 HOUR FITNESS CENTERS Case Number Detail OCP - 1996 - 870N OCP - 1997 - 1080N OCP - 1997 - 1218N OCP - 1997 - 1235N OCP - 1997 - 1278N OCP - 1997 - 1296N OCP - 1997 - 281N OCP - 1997 - 284N OCP - 1998 - 1098N OCP - 1998 - 1446N OCP - 1998 - 1523N OCP - 1998 - 1583N OCP - 1998 - 271N OCP - 1998 - 357N OCP - 1998 - 526N OCP - 1998 - 653N OCP - 1998 - 737N OCP - 1998 - 779N OCP - 1998 - 927N OCP - 1999 - 278N OCP - 1999 - 286N OCP - 1999 - 347N OCP - 1999 - 468N OCP - 1999 - 512N OCP - 1999 - 690N OCP - 1999 - 881N OCP - 2000 - 1280N OCP - 2000 - 1418N OCP - 2000 - 1440N OCP - 2000 - 486N OCP - 2000 - 869N OCP - 2001 - 199N OCP - 2001 - 717N OCP - 2001 - 821N OCP - 2001 - 999N 3 pending complaint. No further information available on pending complaints. <--Back New Search--> If you have any questions about the above information, please call the Consumer Resource Center at (808)587-3222, press 1. Hawaii State Homepage || Dept. Commerce & Consumer Affairs Regulated Industries Complaints Office || Office of Consumer Protection Professional and Vocational Licensing Division Home > Media Releases > November 13, 2000 Site Search Media Releases Attorney General Announces Health Club Sweep;Actions Taken Against Five Oregon Fitness Clubs FOR IMMEDIATE RELEASENovember 13, 2000Attorney General Hardy Myers today announced a health club sweep that found four Oregon fitness clubs failing to include a number of mandatory cancellation and refund provisions in their membership contracts. Named in four court actions are Bucklet Holding Company, LLC doing business as Apollo Fitness Center, Capitol Racquet Sports, Inc. doing business as Courthouse Athletic Club of Salem, Fitness Experience, Inc. doing business as Golds Gym of Salem/Albany, and Nautilus Plus of Oregon, Inc. doing business as Golds Gym of Beaverton and now Bally Total Fitness."Tens of thousands of Oregonians have joined health clubs without being informed of their rights under the law," Myers said. "Consumers must be told of their obligations and refund rights under any health spa contract before agreeing to thousands of dollars in payments."Department of Justice investigators first looked at the health spa industry last year after receiving complaints against some of the 24 Hour Fitness clubs that refused to give prospective members copies of membership contracts as required by Oregon law."Consumers have the right to request and take home a copy of any health clubs membership contract in order to review the terms carefully before deciding whether to join the club," Myers said.Investigators found that 24 Hour Fitness was not complying with the Oregon health spa laws although it had promised compliance to the Courts in two separate settlement agreements filed in Marion County Court in December 1998 and in September 1999. Attorney General Myers filed a contempt lawsuit against 24 Hour Fitness in February 2000. The Courts approved a judgment in August 2000 finding 24 Hour Fitness in contempt of court.Contract problems with 24 Hour Fitness triggered investigations of the other four fitness facilities with investigators finding non-compliance in their written contract disclosures. Apollo Fitness Club, Courthouse Athletic Club, Golds Gym of Salem/Albany and Nautilus Plus of Oregon doing business as Golds Gym all failed to include a number of mandatory cancellation and refund provisions in their membership contracts.Under the agreements, the four companies agree to revise their membership contracts to conform to Oregon law and to each pay $3,000 to the Consumer Protection and Education Fund. The companies also agree to send amended membership agreements to all current members.Oregons Health Spa law requires the following provisions to be included in health club membership contracts: Consumers may cancel their health spa contracts for any reason and receive full refunds if they write the business by midnight of the third business day after signing the contract. At anytime during the contract term, a consumer may cancel: 1) If the buyer dies or becomes physically unable to use a substantial portion of those health spa services used by the buyer from the date of the contract until the time of disability;2) If the health spa goes out of business;3) If the health spa moves its facility closest to the residence of the buyer on the date of the contract to a location more than five additional miles from that residence;4) If a facility, construction or improvement is not completed by the date represented in the contract;5) If the health spa materially changes the health spa services promised as part of the initial contract; When consumers cancel for any of the five reasons listed in the contract, the health club must provide a refund based on the calculation of dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remaining in the contract term. Consumers are reminded that the Oregon Health Spa law applies to tanning salons and any business whose intended purpose is to assist consumers with physical exercise, weight control or figure development.Additional consumer information is available by calling the Attorney Generals consumer hotline at (503) 378-4320 (Salem area only), (503) 229-5576 (Portland area only) or toll-free at 1-877-877-9392 or online at www.doj.state.or.us.# # # #CONTACT: Jan Margosian, (503) 378-4732 (media line only) Department of Justice1162 Court Street NE Salem, OR 97301-4096Phone: (503) 378-4400Updated: April 17, 2002

I am currently an employee at 24 Hr. Fitness who had originally started working there so I could be around like minded people and I really thought it would be a fun job. As a year has passed, I have found that all complaints are valid. I like to think myself an exception because I truly go out of my way to accommodate peoples problems. I have the reputation in my gym for being the most helpful and nice person there. Please, I am not patting myself on the back, just making a point. My gym has under-gone new management and for the first time, I am seeing the worst that 24 has to offer. My manager thinks he walks on water, my Operations Manager is p-oed at the world, and my District O.M. tells people that I now work for HER. I understand that people want to try out the gym and I'd be happy to but as a frontdesk person, I cannot let this happen for the wicked management will come down on me like fire raining from the skies. I would rather have a "potential" member be mad at me then to have to endure the wrath of my managers. Yes, all the clubs will be Sports clubs, how else will the big wigs make more money? "Screw the little people" should be their motto because that is what they are doing. The gym should be a fun place to be, not a place where you have to harrass people.