- Report: #1039338
Complaint Review: 24 Hour Fitness - Santa Cruz California
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24 Hour Fitness
Santa Cruz, 95063 California, United States of America
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24hourfitness.com
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24 Hour Fitness Changed my contract without notification Santa Cruz, California
I noticed that there have been other complaints about the same issue, so I thought I would add mine so that maybe an attorney wanting to file a class action suit against 24 hour fitness would have enough people to make a case against them.
In 2003, 24hour fitness ran a promo that said if we paid in advance, an amount that was over $1000. we would get three years prepaid and a guaranteed annual renewal rate for life. I remember sitting in the office and specifically asking "was this good for all of the 24hour clubs?" I was told yes, except for the new club call ultra-sport that they were just building. I agreed to the contract. Over the years I used clubs in LA, Las Vegas and San Francisco that were called super-sport level clubs.
For the last couple of years I've been using the club closest to me that was called an Active Club, when I tried to go back to some of the clubs that I had previously used, I was told I didn't have the membership for them.
I asked for a copy of my contract and they sent me one, that was not signed but that said I didn't have access rights to super-sport or Ultra-Sport clubs.
I would like to take them to court, but so far I can't find the original contract that I signed. I will keep searching, but I know there are other people out there with the same problem. If I find the original contract, I will contact one of the local news outlets that do consumer protection stories and give them all the information.
In 2003, 24hour fitness ran a promo that said if we paid in advance, an amount that was over $1000. we would get three years prepaid and a guaranteed annual renewal rate for life. I remember sitting in the office and specifically asking "was this good for all of the 24hour clubs?" I was told yes, except for the new club call ultra-sport that they were just building. I agreed to the contract. Over the years I used clubs in LA, Las Vegas and San Francisco that were called super-sport level clubs.
For the last couple of years I've been using the club closest to me that was called an Active Club, when I tried to go back to some of the clubs that I had previously used, I was told I didn't have the membership for them.
I asked for a copy of my contract and they sent me one, that was not signed but that said I didn't have access rights to super-sport or Ultra-Sport clubs.
I would like to take them to court, but so far I can't find the original contract that I signed. I will keep searching, but I know there are other people out there with the same problem. If I find the original contract, I will contact one of the local news outlets that do consumer protection stories and give them all the information.
1 Updates & Rebuttals
Andrea- 24 Hour Fitness
Carlsbad,California,
Sorry for your experience
#2UPDATE Employee
Mon, April 01, 2013
Good Afternoon,
We are very sorry to hear about your frustrations with your contract. If you could email us with your full name and member #, we would love the opportunity to research this further.
In Health & Fitness,
Andrea M.
24 Hour Fitness Corporate
[email protected]
