- Report: #124697
Complaint Review: 24 Hour Ftiness - Carlsbad California
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Author Not Confirmed
Why?
24 Hour Ftiness
PO Box 2689 Carlsbad, 92018 California, U.S.A.
Phone:
619-683-2424
Web:
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24 Hour Ftiness Ripoff unethical business practice Carlsbad California
I signed up for one month ($10) of the VIP Pass on 8/2. I cancelled it one week later, since I had only wanted it for one month (the service person who signed me up was aware of this, and had advised that I call to cancel in one week). I am completely certain that I cancelled the VIP Pass one week after 8/2.
24 Hour continued to charge my father's credit card for the VIP Pass on 9/27 and 10/25, two months after I had cancelled the VIP Pass.
I called 24 Hour central office today, 12/28. They informed me that their records show I had cancelled on 9/28. Again, I can assert without a doubt that I had cancelled a week after 8/2. However, ordinary citizens do not keep written records of their phone calls for cancellations. Therefore, I unforunately do not have a written record of the phone call I had made a week after 8/2.
It is a mystery to me how 24 Hour could have made the mistake of recording a call made around 8/9 as a called made on 9/28. I suspect they may make this "mistake" on a regular basis with their customers. The amount is small (I only lost $20) and they may figure that most customers will either not notice the extra $10 or not care enough about losing such a small amount to do anything about it. I am filing this complaint because I find 24 Hour's practices unjust and unethical, and would like to see their practices improved.
Nina
Los Angeles, California
U.S.A.
24 Hour continued to charge my father's credit card for the VIP Pass on 9/27 and 10/25, two months after I had cancelled the VIP Pass.
I called 24 Hour central office today, 12/28. They informed me that their records show I had cancelled on 9/28. Again, I can assert without a doubt that I had cancelled a week after 8/2. However, ordinary citizens do not keep written records of their phone calls for cancellations. Therefore, I unforunately do not have a written record of the phone call I had made a week after 8/2.
It is a mystery to me how 24 Hour could have made the mistake of recording a call made around 8/9 as a called made on 9/28. I suspect they may make this "mistake" on a regular basis with their customers. The amount is small (I only lost $20) and they may figure that most customers will either not notice the extra $10 or not care enough about losing such a small amount to do anything about it. I am filing this complaint because I find 24 Hour's practices unjust and unethical, and would like to see their practices improved.
Nina
Los Angeles, California
U.S.A.
