Do not call any of their numbers no matter what city you are in!! Here is how it works, First you call a number that looks to be local, but trust me its not, it is a call center somewhere out west. They will tell you the cost, but when the arrive (Usually russian) it suddenly changes!!! We were trying to get a key cut with the remote that power opens the door. They quoted $120 and handed her a key with a chip not what was requested a remote. In broken english acted as if he didn't understand, but he said "it will start the car!! He gave her a bill for $290 for which she flatly refused. He then called a supervisor (also Russian) and miraculously all of a sudden he was able to reduce it to $190. The going rate for what we requested with the remote which is what we wanted is $230 total.