- Report: #746217
Complaint Review: 5 Finger Shoe - Internet
Reported By:
Zachary Prather -
Costa Mesa, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
5 Finger Shoe
Internet, United States of America
Phone:
Web:
http://www.vibramfivefingersale-us.com
Categories:
Business Rating:
(0)
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5 Finger Shoe Athletic Toe Shoes Don't Fit and Chineese Company Plays Dumb Mainland, Internet
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I bought a pair of shoes from a company called 5 Finger
Shoes. These are the type of shoes that
are used at the beach and for special types of athletics and they actually have
toes in the shoes the object being to give your foot a more natural and flexible
type of movement by allowing your toes to spread out as you walk.
The shoes were sized using European sizing scales which I am familiar with; I have purchased shoes using this sizing method in the past with no problems from reputable companies and if I have had issues which has only happened one time in the last eight years I have exchanged the shoes.
Before I bought the shoes, I carefully read the return and exchange policy of the company which can be found here:
http://www.vibramfivefingersale-us.com/shippinginfo.html
It says that:
Products in - unused and contain all the original packaging and labels can be returned in due time. If you want to exchange the colour,size or style of your order,please contact us in 15 days after you receive the package.
You must email us and inform us of the returning reason.Meanwhile,pls send us the shipping bill and relevant photos to prove the problem.We will then provide you with further instructions.
I received the shoes and they were too small. I noticed at that point that they had been shipped from CHINA a point that the website had carefully avoided disclosing.
I E-mailed them to arrange to exchange the shoes for a larger size.
This is the first response I received:
Dear customer:
We are so glad to hear that you have received the shoes from us and sad to hear that they are small for you. Hopping for your understanding. The returning is really troublesome and time-consuming. You have to send the shoes back frist and offer us $20 for the returning. What is worse, there are so many uncertain factors for us to receive the package as it may be lost on the way or withheld by the customs, which happen before. At this point, it will be highly appreciated that you can keep the shoes. The shoes are in high quality, You can send it to your friends who fit them. We will offer you $5 discount so that you can order a new one on the website,
This was unacceptable and I told them so. They subsequently sent me this:
Dear customer;
In those days, we have connected with the manager again about your order. We are informed that we can offer you $8 discount on your new order or offer you $8 refund if you can keep the shoes. As you can see, we do ship the shoes to you according to your order information. However, the exchanging is really troublesome and time-comsuming. At this point, it will be highly appreciated that you can accept the discount or the refund so that we can have the problem settled.
Waiting for your reply.
Again, I told them this was unacceptable. Lastly they sent me this:
Dear customer:
We are so sad to hear about this. In those days, we have connected with the manager again for this. We are informed that it is also not our mistake to send the shoes in 40 to you as you do order the shoes in 40. Below is you order information on the website.
We have tried to settle the problem for you by offering you $8 refund though it is not our mistake. Hopping for your understanding. We do the $8 refund offer as we do not want to make the problem more complex as it is really troublesome for the exchange. We have loss a lot
by offering $8 refund. If you are not satisfied with it, please send the shoes back. We will issue you a part refund when we receive the shoes from you.
However, it is not sure whether we can receive the package. And we can only issue the refund when the package is received. Please pay attention to this when you sending them back.
_____________________
In essence, they are saying, Tough Luck, well give you a meager discount. Spend more money with us.
Not only that, but its clear that there is a significant language barrier which is making anything beyond the most simplistic
communication impossible.
Do not buy anything from this company.
They do not honor their printed policies and they will rip you off if they are given an opportunity and they will use trade policies and customs as a convenient excuse.
BEWARE..
The shoes were sized using European sizing scales which I am familiar with; I have purchased shoes using this sizing method in the past with no problems from reputable companies and if I have had issues which has only happened one time in the last eight years I have exchanged the shoes.
Before I bought the shoes, I carefully read the return and exchange policy of the company which can be found here:
http://www.vibramfivefingersale-us.com/shippinginfo.html
It says that:
Products in - unused and contain all the original packaging and labels can be returned in due time. If you want to exchange the colour,size or style of your order,please contact us in 15 days after you receive the package.
You must email us and inform us of the returning reason.Meanwhile,pls send us the shipping bill and relevant photos to prove the problem.We will then provide you with further instructions.
I received the shoes and they were too small. I noticed at that point that they had been shipped from CHINA a point that the website had carefully avoided disclosing.
I E-mailed them to arrange to exchange the shoes for a larger size.
This is the first response I received:
Dear customer:
We are so glad to hear that you have received the shoes from us and sad to hear that they are small for you. Hopping for your understanding. The returning is really troublesome and time-consuming. You have to send the shoes back frist and offer us $20 for the returning. What is worse, there are so many uncertain factors for us to receive the package as it may be lost on the way or withheld by the customs, which happen before. At this point, it will be highly appreciated that you can keep the shoes. The shoes are in high quality, You can send it to your friends who fit them. We will offer you $5 discount so that you can order a new one on the website,
This was unacceptable and I told them so. They subsequently sent me this:
Dear customer;
In those days, we have connected with the manager again about your order. We are informed that we can offer you $8 discount on your new order or offer you $8 refund if you can keep the shoes. As you can see, we do ship the shoes to you according to your order information. However, the exchanging is really troublesome and time-comsuming. At this point, it will be highly appreciated that you can accept the discount or the refund so that we can have the problem settled.
Waiting for your reply.
Again, I told them this was unacceptable. Lastly they sent me this:
Dear customer:
We are so sad to hear about this. In those days, we have connected with the manager again for this. We are informed that it is also not our mistake to send the shoes in 40 to you as you do order the shoes in 40. Below is you order information on the website.
We have tried to settle the problem for you by offering you $8 refund though it is not our mistake. Hopping for your understanding. We do the $8 refund offer as we do not want to make the problem more complex as it is really troublesome for the exchange. We have loss a lot
by offering $8 refund. If you are not satisfied with it, please send the shoes back. We will issue you a part refund when we receive the shoes from you.
However, it is not sure whether we can receive the package. And we can only issue the refund when the package is received. Please pay attention to this when you sending them back.
_____________________
In essence, they are saying, Tough Luck, well give you a meager discount. Spend more money with us.
Not only that, but its clear that there is a significant language barrier which is making anything beyond the most simplistic
communication impossible.
Do not buy anything from this company.
They do not honor their printed policies and they will rip you off if they are given an opportunity and they will use trade policies and customs as a convenient excuse.
BEWARE..
