- Report: #322940
Complaint Review: 86th St Photo & Video - New York Internet
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Author Confirmed
Why?
86th St Photo & Video
Http://www.86photovideo.com/default.asp New York, Internet, U.S.A.
Phone:
800-815-2040
Web:
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86th St Photo & Video Deceptive selling practices, tries to sell overpriced accessories, then claims out of stock New York Internet
Just like others that have experience deceptive selling practices that complaint here. I ordered a Canon Digital camera SD1100IS since they were the lowest price on the internet for $159. Then I get a confirmed email that order was place. Then I get a message that I need to call in to "confirm" my order. Sales rep then tries to sell me an overpriced $99 3 hour battery since the one that came with the camera "only last 20 minutes". He says because I'm on the phone with him right now, he would sell me the battery for only $69. I decline. He then told me the order should be ship in about 2 weeks. Then he hang up the phone. I then check my email and sure enough, I get a message that the item is back-ordered for 3-4 weeks and I can cancel my order if I want to.
I called them again and they told me they had in stock. I check the website for the item and it says "Availabilty: usually ships in 1 or 2 business days". Now the price is listed at $219.
I tried to file a complaint with the BBB of New York and their business is not listed. I'm sure I won't ever see the order.
Here's the email message I received:
This notification is sent to you from our shipping department.
We regret to inform you that by the time your order reached the shipping process, our inventory on the product(s) you ordered was negative, therefore your order will be placed on a temporary backorder until we receive the product(s) back again in stock which will be in about 3-4 weeks.
Please note that your credit card will not be charged, as long as, your order has not shipped.
You can modify and/or cancel this order at any time before it is shipped without incurring any charges or fees to your account.
To cancel your order you may do so by logging into your account online:
1- login to your account online at www.86photovideo.com with your email and password (if you haven't created login information when you placed your order you may register at the following link to view your account https://www.86photovideo.com/shop/login.asp?gotoloc= , or you can reply to this email with login info request and we will provide you with same.
We will keep you updated with further emails about the status of your order.
You will receive a separate email with shipment confirmation once your
order is shipped.
We apologize again for this inconvenience and Thank you for your business.
86th Street Photo & Video.
Hapyface07
invergrove heights, Minnesota
U.S.A.
I called them again and they told me they had in stock. I check the website for the item and it says "Availabilty: usually ships in 1 or 2 business days". Now the price is listed at $219.
I tried to file a complaint with the BBB of New York and their business is not listed. I'm sure I won't ever see the order.
Here's the email message I received:
This notification is sent to you from our shipping department.
We regret to inform you that by the time your order reached the shipping process, our inventory on the product(s) you ordered was negative, therefore your order will be placed on a temporary backorder until we receive the product(s) back again in stock which will be in about 3-4 weeks.
Please note that your credit card will not be charged, as long as, your order has not shipped.
You can modify and/or cancel this order at any time before it is shipped without incurring any charges or fees to your account.
To cancel your order you may do so by logging into your account online:
1- login to your account online at www.86photovideo.com with your email and password (if you haven't created login information when you placed your order you may register at the following link to view your account https://www.86photovideo.com/shop/login.asp?gotoloc= , or you can reply to this email with login info request and we will provide you with same.
We will keep you updated with further emails about the status of your order.
You will receive a separate email with shipment confirmation once your
order is shipped.
We apologize again for this inconvenience and Thank you for your business.
86th Street Photo & Video.
Hapyface07
invergrove heights, Minnesota
U.S.A.
1 Updates & Rebuttals
Edgeman
Chico,California,
U.S.A.
I'm surprised that they didn't...
#2Consumer Suggestion
Wed, April 02, 2008
Try to sell you a lens cap for $100. What these places do is buy a camera outfit and piece it out so that you pay a vastly inflated price. My best advice is to fight for a refund. Even if you managed to get a camera from them, it could very well be a grey market camera and Canon USA may not honor the warranty. B&H and Adorama are my favorite camera sellers in New York.
