Complaint Review: 911TaxRelief - Glendale California

I'M A FORMER EMPLOYEE OF AUTHORITY TAX SERVICES                     (aka Pinnacle Tax and Financial Services):

THEY CHANGED THEIR NAMES 3 TIMES AND RELOCATED FROM DOWNTOWN, LA TO GLENDALE. THEY ARE NOW "911-TAX RELIEF" IN GLENDALE, CA                        

THE MANAGER'S NAME IS MICHAEL GARCIA. THE OWNER'S NAME IS VARDAN SARKISOV. 

I was unfortunate enough to work for this company for several years, and honestly, it is the absolute WORST tax resolution firm you could possibly use to handle your tax debt.  They are considered a "resolution mill" because they make unrealistic promises to potential clients just to get them in the door, and once they collect the fee, they place your file at the bottom of a very, very, very long list of past clients and forget about you.

This firm is only interested in making money, and since they have invested most of their capital in marketing, there is nothing left over to fulfill the promises the sales people make to the hundreds of clients.  They are terrible to their employees and have an extremely high turn over rate (hence all of the complaints about getting multiple case managers). Their work force is incompetent and not qualified to handle tax matters, and because they are so understaffed, very few clients actually see any attention given to their case (hence all of the complaints about no contact and lack of action).

They train their employees to lie to clients about the progress of their case. They will claim work has been completed when it has not. They will almost never give refunds and if you happen to get someone on the phone, you will likely be hung up on, or asked to call you back (which will never happen). Actually, you will receive a call if you fail to make one of your payments, but if you have questions about your case during this call, you will be told to contact your case manager, lol. 

Keep in mind, each "case manager" is required to oversee 300-400 cases! The "tax professionals" (attorneys, EAs, and CPAs) sometimes have upwards of 800-900 clients to represent! Addressing each client's tax problem in a competent and timely manner is impossible with this amount of cases...this is what has brought a lot of resolution mills of this sort to absolute ruin.  We could not handle the ridiculous amount of work they put on their employees. It's impossible! Again, they care not about the service, but only about your $$$.

Many complaints were made to the owners and management about these problems by both staff and customers, but the complaints fell on deaf ears.  They only care about taking money from your account and that is it.  If you are seriously considering this company to handle your tax debt, you are playing with fire and will likely be regretting the day you ever considered their services.

I implore everyone to REVIEW THE COMPLAINTS about this company on any website (ripoff report, BBB, Yelp, Google, etc). You will only find very terrible reviews and they are ALL THE SAME.  I don't make this complaint out of spite, but rather concern for potential victims of this very unethical and unapologetic business.  How they have an A rating with the BBB is beyond belief, considering they have 53 COMPLAINTS in the last 12 MONTHS! Says something about the BBB perhaps. Either way, you should also review their "response" to the client complaints on BBB - they never admit to wrongdoing! They always blame the customer and attempt to exonerate their horrible and careless behavior. It's pathetic, and is in no way how a business should conduct itself. Please do not fall for their false promises, you will be sorry.