- Report: #1244278
Complaint Review: 99designs.com - Internet
Reported By:
99CrappyDesigns -
Orlando, Florida, USA
Submitted:
Updated:
-
Author Confirmed
Why?
99designs.com
Internet, USA
Web:
http://99designs.com
Categories:
Business Rating:
(0)
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99designs.com design, marketing, business cards, printing, designers, web design Oakland Internet
99designs.com Review and Complaint
99Designs.com should rebrand themselves as 993rdworld5yearolds because that's the quality of their work these days. They asked for $700 for business card design. I agreed to this because I expected to get top notch talented designers and hoped for a wide variety of ideas for my business cards.
Instead I was given rehashed ideas that are FAR WORSE than what you'd find as stock options on vistaprint or some of the other online printing services.
$700- for the design- this doesn't even include the cost of printing and shipping the cards mind you.
They offer a no questions asked money back guarantee, so when I realized I was wasting my time with them, I asked to cancel the contest and refund my $700 via online chat. But rather than politely agreeing to refund my money, which is what a good customer service agent should do, they instisted I call so they can "ask me why I want to cancel."
1) If you offer no quesitons asked 100% satisfaction money back guarantee, then you should force your customers to answer questions (an optional online survey would be fine.)
2) There is absolutely no reason why I should have to call. I should be able to cancel contest at any time I choose and my money should be refunded.
After haggling with the chat rep for a few minutes and threatening to chargeback twice, she finally refunded me. I shouldn't have to argue to get a refund. This is poor customer service and such a complete scam.
Avoid #99crappydesigns like the plague- save your money and you time and do business elsewhere.
