Resolution Dept
Lakewood,#2REBUTTAL Owner of company
Tue, October 23, 2012
When our office receives a complaint, the complaint is reviewed immediately with the Wildlife Technician, Field Managers and Office Manager or Owners. Our goal is to resolve a complaint. Our company did the best to meet the needs of this customer but will not be held hostage by a disgruntled customer who bullied and verbal abused our office staff and the Field Technician. We did not give into her demands as she was threatening that she was going to call her Congressman, BBB and who ever she can to defame our company.
The allegations are false and this customer is maliciously attacking our company for her wrong doing, and we will not tolerate this . Here is a outline of what really happened:
Customer hired our company to remove raccoons from her attic.
AAAC trapped & removed 3 raccoon from her attic.
Customer or family member moved the traps into her garage with the raccoon in the trap.
Technician asked her not to move the traps , touch the traps because we needed to get to our traps and the trapped animals 24 hours a day.
The field technician explained our rules & regulations as also stated on the service agreement- which is clearly visible and disclosed.
This is when the customer started in with her allegations and would not cooperate with the technician rules on our trapping procedures.
When a client hires our company they will not move or touch the traps that is why they hired us.
Due to the customer not wanting to cooperate we immediately pulled the traps so the animals would not be any any harm and for safety reason for the customer. Usually when a customer tampers with a trap they admit it and say they will not do it again and we continue to finish the job that we were hired to do. This was not the case!
The customer was only charged for services rendered and no other fees were charged as she stated.
A All Animal Control has a A+ rating with the BBB and has always maintained that record of excellence.